About DrFirst
For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. Here you'll get to work with some of the smartest and most interesting people around, solving unique and complex challenges in healthcare on a scale matched by few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, and care about working with smart colleagues, we want to talk to you!
About Backline by DrFirst
Backline is DrFirst's clinical communication, collaboration, and workflow orchestration platform. We transform how healthcare teams coordinate care, moving beyond basic messaging into intelligent workflow execution and AI-powered clinical assistance. Our mission: make communication errors, documentation burden, and workflow friction relics of the past. We operate as a small, entrepreneurial business unit within DrFirst. You will have a seat at the table, direct impact on what we build and sell, and the opportunity to grow as we grow.
Position Overview
We are looking for a curious, tech-savvy clinician who wants to do something different with their career. This is a versatile, cross-functional role for someone with a clinical background who is drawn to the business and technology side of healthcare. You will work across customer success, business development, and product, helping us grow our customer base, deepen existing relationships, and shape the products we bring to market.
Your clinical experience becomes the foundation for everything: understanding what customers need, demonstrating how our platform solves real clinical problems, and translating frontline insights into product and business decisions. This role was designed for a nurse or clinician who is comfortable with technology, fascinated by AI, and eager to build skills in business development, customer engagement, and product strategy.
Who Will Love This Role
- A clinician-turned-innovator who has always been the first to adopt new systems on the unit and sees technology as a tool to improve patient care
- A relationship builder who connects with frontline nurses, department heads, and C-suite executives with equal ease
- An AI-forward professional who uses tools like ChatGPT or Claude daily, not just as a novelty, but as a real productivity multiplier
- A self-starter who thrives with autonomy and is comfortable wearing multiple hats in a small, fast-moving team
- A bridge builder who can translate clinical workflow problems into product requirements and business decisions
- A growth-minded professional who sees this role as a launchpad, not a landing spot
What you will work on
Customer Engagement and Growth
- Build and maintain trusted relationships with healthcare customers as a clinical peer who understands their workflows, challenges, and goals
- Conduct product demonstrations, clinical workflow reviews, and business conversations with prospective and existing customers
- Identify opportunities to expand how current customers use Backline, including new departments, additional features, and upgraded plans
- Support renewals and customer health by proactively engaging accounts, understanding satisfaction drivers, and addressing concerns before they become churn risks
- Gather and synthesize customer feedback to inform how we sell, market, and improve the platform
Business Development and New Customer Acquisition
- Help generate and qualify new business opportunities through outreach, referrals, conference engagement, and digital channels
- Lead or support clinical sales conversations where your nursing background provides instant credibility with prospects
- Research target markets including hospitals, health systems, home health, hospice, and ASCs, and help develop messaging that resonates with clinical buyers
- Collaborate with Marketing on content, webinars, and campaigns that speak authentically to clinical audiences
- Track opportunities in Salesforce CRM and contribute to pipeline development and reporting
Product and Clinical Intelligence
- Serve as the clinical lens on the product team, helping evaluate feature requests, prioritize roadmap items, and validate that what we build solves real problems
- Translate clinical workflows and pain points into product requirements that engineering can act on
- Participate in product testing, beta programs, and early adopter engagements to ensure new features work in real-world clinical settings
- Help develop clinical use cases, ROI narratives, and success stories that demonstrate Backline's value in language healthcare leaders understand
AI-Powered Productivity
- Use AI tools daily to enhance your work across research, writing, analysis, customer preparation, outreach personalization, and workflow automation
- Identify opportunities where AI can improve how the team works, from support efficiency to sales enablement to customer onboarding
- Stay current on AI developments in healthcare and business productivity, bringing new ideas and tools to the team
- Contribute to how we position AI capabilities within our product to clinical audiences, drawing on your firsthand experience as both a clinician and an AI user
Qualifications
Required
- Bachelor's degree in Nursing (BSN), or equivalent clinical or healthcare degree
- Hands-on patient care experience in a hospital, health system, or post-acute care setting
- Genuine interest in technology, healthcare IT, and the business side of healthcare
- Active and regular use of AI tools (ChatGPT, Claude, Copilot, or similar) as part of your daily workflow
- Strong communicator who can engage clinical end-users, department heads, and executives with equal ease
- Self-starter who thrives with autonomy in a small, fast-moving team
Preferred
- Active clinical license (RN, NP, or equivalent)
- Experience with EHR systems such as Epic, Cerner, or MEDITECH
- Exposure to clinical informatics, nursing informatics, or health IT project work
- Familiarity with SaaS products, CRM tools (Salesforce, HubSpot), or customer success platforms
- Experience in a customer-facing, sales, or business development role, even informally
- Understanding of clinical communication workflows: secure messaging, on-call management, care coordination, patient handoffs
- MSN, informatics certification, or coursework in healthcare administration or business
Physical Requirements
- Up to 20% travel for customer visits, conferences, and team collaboration
- 80% remote desk and virtual meeting work
#LI-GF1 #LI-Remote
Benefits
- Competitive compensation, with a base salary of $80,000 - $120,000 (Exact compensation may vary based on skills and experience)
- Eligible for Discretionary Performance-based Bonus Program
- Medical, dental, and vision insurance
- 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
- HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
- 100% company paid short and long-term disability, AD&D, and group life insurance
- Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
- Employee Assistance Program
- Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
- Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances
DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone thrives, no matter where they log in from. Check out our approach to remote work: https://drfirst.com/company/about-us/careers/
Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity. Your security is important to us!
Learn more about our benefits and professional development opportunities: https://drfirst.com/company/about-us/careers/the-perks/
