Business Title: Quality Assurance Technician
Position Title: Quality Assurance II
Division: Consumer Products Services
Entity: ATL
Location: Landis, NC
Reports to: Manager
FLSA: Non-exempt
Hours Worked: Typically, Monday through Friday 7:30 AM – 4:00 PM
However, must be flexible to meet business needs or cover shifts a requested
Position Summary
The QA Technician provides support to Third-Party Logistics and Warehousing. The QA Technician will support activities within Warehouse operations, including goods receipt, sampling, and outbound shipping process as well as perform incoming inspections of materials and sampling of items (components, printed packaging materials, etc.) utilizing SAP and LIMS. The QA Technician’s position is essential for maintaining quality systems and ensuring GMP compliance.
Duties And Responsibilities
It is everyone’s responsibility to live out our Values and Absolutes by Shaping a World of Trust while ensuring responsible progress.
- Performs sampling activities per GMP sampling plans
- Ensures all areas of work remain in quality compliance per SOPs and cGMP requirements.
- Author and submit complaints to suppliers (CARTS) and intra-company issues (ICIs)
- Provide quality guidance and recommendations regarding materials, utilities, and maintenance.
- Evaluating damaged materials found on inbound shipments or within the warehouse and determine acceptability.
- Identifies and assists in resolving issues on shipments (i.e. Incorrect quantity or product, contamination, etc.).
- Work closely with site customers to report and resolve issues and improve the process.
- Practices safety behaviors with proper PPE and lifting techniques.
- Participate in aberrant data investigations.
- Work with Lilly support groups and external partners to resolve or provide advice on receiving or shipping issues.
- Review TempTale data, input SAP TOR reports from the data and escalate any abnormalities
- Participate in and/or support recalls/rejections/returns, as appropriate.
- Performs appropriate transactions in SAP to ensure system represents appropriate status of material (QI, blocked, Investigate customer complaints.)
- Work closely with site customers to report and resolve issues and improve the process.
- Conduct gap assessments of global requirements and ensure implementation of the governing standards.
- Participate in self-inspection activities and support regulatory inspections/audits.
- Maintain and improve quality systems.
- Execute, review, and maintain GMP documentation generated during logistics operations. Manage the GMP library.
- Statistical Analysis & Metrics
- Perform statistical analysis supporting training, QC acceptance limits, method validations, quality incidents, raw data inspections, and deviations
- Conduct proficiency testing per the Proficiency Test Plan
- Collect and compile QC data from raw data for analysis
- Develop and present KPI status reports as needed
- Support management reporting on quality and productivity metrics
- CAPA & Vendor Management
- Respond to external audit reports following CAPA approval
- Issue CAPAs as required and validate CAPA records as assigned
- Maintain the Approved Vendor List and distribute supplier surveys
- Advanced Audit Activities
- Plan, execute, and document internal audits
- Support formal audit activities
- Assessing GMP status of analytical equipment
- Substitute for Quality I-II functions when needed
Skills & Proficiencies
- Demonstrated strong written and verbal communications skills.
- Strong attention to detail.
- Proficiency with computer system applications.
- Knowledge of cGMPs and quality systems.
- Excellent interpersonal skills and networking skills.
- Ability to organize and prioritize multiple tasks.
- Previous experience in QA, QC, Manufacturing, Engineering, Tech Services or Regulatory Affairs.
- Experience in inventory management systems (EWM, SAP, etc.)
- Written and verbal communication skills include the ability to communicate effectively in a group setting, with colleagues and clients
- Organizational and time management skills
- Individual and Team work ethic
- Positive attitude, self-motivated, high level of engagement
- Advanced data analysis and reporting skills
- Proficiency in conducting internal audits independently
- Ability to issue CAPAs and manage corrective/preventive actions
- Expertise in GMP and regulatory compliance
- Strong vendor management and supplier quality assurance skills
Education And Experience
- Bachelor’s Degree in logistics, manufacturing, quality assurance or closely related field
- Minimum of 5 year(s) of experience with GMP, warehouse or manufacturing environment
An equivalent combination of education and experience may be accepted in lieu of above.
Compensation Range
$28 - $34 an hour (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset).
