Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview
The Senior Director, Platform Quality & Architecture is responsible for ensuring the quality, reliability, security, and architectural integrity of ScriptMed, a SaaS-based specialty pharmacy platform. This role leads global (onshore/offshore) Agile teams accountable for validating the platform through manual quality assurance and automated testing and manages a team of architects specializing in database, cloud, and security architecture. The Senior Director partners closely with Product, Engineering, Security, and Operations to establish quality standards, reduce delivery risk, and support compliance requirements applicable to healthcare technology.
Scope & Impact
Accountable for platform-wide quality practices and architectural standards across ScriptMed services, integrations, and tenant environments. Leads multiple scrum teams and people leaders in a blended onshore/offshore model, ensuring consistent delivery and measurable results. Establish enterprise-grade quality governance and automation that improves release confidence, reduces defects, and lowers operational risk. Oversees architecture disciplines (database, cloud, security) to support scalability, performance, availability, data integrity, and secure-by-design principles. Supports audit readiness and control evidence through disciplined SDLC, testing, change management, and documentation practices.
Key Responsibilities
Leadership & Strategy Define and execute the platform Quality Engineering and Architecture strategy aligned to business goals, product roadmap, and customer commitments. Build and lead high-performing global teams, including team structure, staffing plans, career development, and performance management. Establish operating cadences and cross-functional governance (e.g., release readiness, defect triage, architecture reviews) to ensure accountability and transparency.
Platform Quality Engineering (Manual QA and Automated Testing) Own the end-to-end testing and validation approach for ScriptMed, including functional, regression, integration, end-to-end, and non-functional testing. Develop and scale automated test capabilities (UI, API, service/integration tests) integrated into CI/CD pipelines to improve speed and reliability. Define and enforce quality standards and practices (definition of done, quality gates, test sign-off criteria, defect management). Implement environment and test data strategies to enable repeatable testing across multiple tenants and deployment environments. Establish metrics and reporting to drive continuous improvement (e.g., escaped defects, defect trends, automation coverage, cycle time, release readiness).
Platform Architecture (Database, Cloud, Security) Manage and develop an architecture team responsible for database, cloud, and security architecture domains. Establish and govern architecture standards, reference patterns, and design review processes that support scalability, resiliency, and secure operation. Partner with Engineering and Operations to improve non-functional requirements, including performance, availability, capacity planning, and disaster recovery posture. Ensure architectural alignment for internal services and external integrations across the specialty pharmacy ecosystem.
Risk, Compliance, and Controls Partner with Security and Compliance stakeholders to ensure platform validation and architecture practices support applicable regulatory requirements and internal controls. Ensure testing evidence, documentation, and change management practices support audit readiness and risk management objectives. Drive incorporation of security testing and vulnerability management practices into the SDLC and release processes.
Stakeholder Partnership & Communication Collaborate with Product, Engineering, Security, Operations, and Implementation/Client Success to align priorities and reduce delivery and operational risk. Provide executive-level updates on platform quality, architectural risks, and remediation plans, including recommendations and progress against goals.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in software engineering, quality engineering, platform engineering, and/or architecture.
- 5+ years of experience leading managers and multi-team organizations, including global/distributed teams.
- Demonstrated experience establishing and scaling Quality Engineering practices for SaaS platforms, including manual QA and test automation.
- Strong knowledge of Agile/Scrum delivery and experience partnering with Product and Engineering leaders to deliver outcomes.
- Working knowledge of architecture disciplines and governance, with experience managing technical leaders across database, cloud, and security.
Preferred Qualifications
- Experience in healthcare technology, pharmacy, specialty pharmacy, or other regulated environments.
- Familiarity with compliance and control frameworks applicable to healthcare and enterprise SaaS (e.g. HIPAA/HITECH, SOC 2, HITRUST, PCI where applicable).
- Experience implementing test automation at scale and integrating quality gates into CI/CD pipelines.
- Experience with multi-tenant SaaS architectures, environment strategy, and tenant-aware testing approaches.
- Experience with performance, reliability, and security testing practices and tooling.
- Strong executive communication and stakeholder management skills.
Education
Bachelor’s degree required (or equivalent experience). Master’s degree preferred.
Physical Demands and Work Environment
- Sedentary work (i.e., sitting for long periods of time)
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force
- Frequently or constantly lifting/carrying/pushing/pulling objects and repetitive motions
- Subject to inside environmental conditions
- Travel up to 20% (adjust as needed for business requirements).
Inovalon Offers a Competitive Salary And Benefits Package
In addition to the base compensation, this position may be eligible for performance-based incentives.
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.
Base Compensation Range
$196,600—$262,100 USD
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
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