Description
- We're looking for the immediate hire of Building Permit Technician who is highly motivated, detail-oriented, and team player.
- Primary duties will include assisting homeowners, contractors, or others applying for a permit with the routine and technical information related to the issuance of building permits;
- that may include routine building code requirements and ordinances;
- and assist the public in completing applications and other required forms.
- The positions are office based and may require sitting or standing for long periods of time.
Position Requirements
- Responsible for specialized processing services for building permits.
- This position is heavily customer service-based, therefore it requires a strong and excellent customer service approach with internal and external customers.
- The candidate will provide information and guidance regarding procedures for all types of building permits, which includes reviewing all the information and/or documentation that is required on the permit applications.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provides information and guidance to the general public regarding application procedures for all types of building permits.
- Reviews permit applications for provisions of all required information and/or documentation.
- Distributes applications for necessary reviews.
- Monitors progress of permit review.
- Verifies completion of all required reviews, and notifies applicant of approved permit.
- Serves as liaison between reviewing agencies and applicant.
- Performs specialized processing functions for permits.
- May be assigned as special liaison with high volume customers.
- Tracks permit through inspection process to advise customer of status, problems, and final approval.
- Maintains building permit packets with detailed files of official records pertaining to the process.
- Addresses public records requests.
- Answers phones and assists customers at the counter.
- Handles customer questions and issues regarding permit requirements; refers technical questions to appropriate staff, and advises customer of action taken as necessary.
- May include image documents using small and large-format scanners.
- Maintains confidentiality of records.
- May be assigned to other office locations based upon operational needs.
- Attends work on a regular and consistent basis.
- Performs other related duties and tasks as necessary or as assigned.
NOTE: Management retains the discretion to add to or change the duties of the position at any time.
Education And/or Experience
- Graduation from high school or possession of a GED and three (3) years of general clerical experience to include a minimum of two (2) years in strong customer service.
- A comparable amount of education, training, or experience with related job skills may be substituted for the minimum requirements.
- The preferred candidate will have a minimum of two (2) years of experience in construction, building, or permitting.
- Experience working with permitting type software is a plus.
Knowledge, Skills, And Abilities
- Knowledge of basic land development and construction permit requirements.
- Knowledge of general permit processing and procedures.
- Knowledge of County offices and functions.
- Knowledge of land development and construction terminology.
- Able to deal with the public in a professional, courteous manner.
- Able to accurately answer questions and resolve problem situations or refer to appropriate office.
- Able to follow check lists and recognize different types of required exhibits and plans.
- Hands-on experience with desktop computer applications.
- Skilled in the use of various office equipment.
- Able to work under stressful conditions.
- Able to interact effectively with others,
- Must be able to commute to other office locations base upon operational needs.
