ACU-Serve delivers billing solutions to DME, (Durable Medical Equipment) HME (Home Medical Equipment) and Home Infusion providers, giving them the freedom to grow their business while collecting more, faster. ACU-Serve has helped many businesses cut through the complexity of an ever-transitioning billing process while becoming a trusted partner for continued growth. Clients routinely show faster collections, higher revenue and dramatically reduced management and staffing problems. ACU-Serve incorporates HME workflow, Medicare, Medicaid and Private Payer knowledge, and billing and collections experts into a single service on an Internet-based technology platform. The result is faster payments, higher revenue collection rates, and less management and staffing headaches, results matter! Unlike traditional billing service models, ACU-Serve provides our clients with a new level of control, flexibility, information access, and billing expertise. ACU-Serve functions as an integral part of the HME office staff, not a remote third party billing vendor.
POSITION SUMMARY:
The Claims Analyst is responsible to perform quality reviews for both pre-pay and post-pay audits as well as Quality Assurance reviews of orders prior to delivery and/or confirmation according to established guidelines that assist management in monitoring the quality, consistency, and effectiveness of business processes, procedures and related SOP’s. Address ongoing questions, issues and escalations from both ACU-Serve employees as well as our clients and provide clear answers and easy access to training and other resources and educational material that can answer these issues. Help to develop and organize a database of information and resources to ensure ease of navigation and interpretation and maximum clarity for both ACU-Serve employees and our clients.
DUTIES & RESPONSIBILITIES:
Perform quality reviews for both Pre-Pay and Post-Pay audits as well as the client’s orders prior to and/or confirmation, according to established guidelines, that assist management in monitoring the quality, consistency and effectiveness of business processes, procedures and related tools.
Specifically:
- Follow defined audit processes in conducting quality reviews;
- Keep current on new coding and billing guidelines, federal and state initiatives.
- Ensure the consistent use of current codes, correct information, documentation and departmental procedures by monitoring their use and identifying any deficiencies;
- Prepare summaries for management of quality review results, including basic analysis of identified deficiencies.
- Reduce quality related errors by making recommendations to increase the efficiency of operations.
Assist with policy, procedure development and implementation as it relates to the claim review processes.
Review coding variances including supporting documentation, review of old and new procedure codes, consult and collaborate Director of Compliance as necessary.
Prepare supporting documentation as necessary.
Based on audits and claims reviews, prepare supporting documentation requests for configuration changes to ensure that configuration mirrors provider contract.
Keep current on new coding and billing guidelines, federal and state initiatives. Educate other departments on new/changes to regulations as necessary.
Coordinate recoupment efforts with Director of Compliance due to billing errors and over payments.
Respond to provider inquiries regarding recoupments in writing and/or verbally when necessary.
Perform departmental quality audits.
Produce and deliver monthly a summary report of changes to the Director of Compliance; include relevant source documents.
QUALIFICATIONS & EXPERIENCE:
- Durable Medical Equipment experience is required
- Must have knowledge of payor requirements for billing, auditing, and/or contracting with a strong background of Medicare LCD requirements; and
- Excellent written and verbal communication skills; and
- Must have knowledge of word, excel, and power point; and
- Demonstrated ability to develop strong business partnerships and relationships with payors; and
- Work closely with other internal customers.
PHYSICAL EFFORT:
Work time will be spent sitting approximately 90% of the time, standing and walking approximately 10% of work time. PC Keyboarding will constitute approximately 80% of work time. May require some travel.
ACU-Serve is an equal opportunity employer and is committed to providing a workplace that is free of discrimination of all types and promotes diversity, inclusion, and respect. We prohibit discrimination and harassment of any kind based on race, color, sex, gender, religion, creed, sexual orientation, national origin, age, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. ACU-Serve makes hiring decisions based solely on qualifications, merit, and business needs at the time.
