Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Who We Are: Wolters Kluwer: The world is a big place, find your place here.
What We Offer:
The Senior Solution Consultant role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.
What You'll be Doing:
The Team Lead assists in the oversight of a team of research professionals to fulfill all orders for our large-scale and complex business license research projects for our enterprise level clients, including Law Firm segment clients, along with the fulfillment of large-scale and complex research orders. Work before this team will consist of, but not be limited to, corporate transactional change events such as change of ownership, mergers & acquisitions, entity
conversions, name change, officer change, and re-domestication.
Our Locations: Contact Wolters Kluwer | Wolters Kluwer
Key Tasks:
- Leads large-scale, complex research transactions for our enterprise level direct clients, Law Firm segment
clients, and partnership accounts.
- Establishes process maps for team products that facilitates quality controls, adherence to our client
workflows, and yields reliable, consistent results for our clients
- Assists the Sales Team with pricing and scoping Enterprise Research projects.
- Provides vertical reporting to leadership regarding the status of team projects via project briefings as
merited
- Develops methodologies to increase efficiency, which is demonstrated by increases to order outputs
- Assembles timelines for project escalations and serves as an escalation point of contact
- Provides project completion and timeliness controls through metrics tracking to ensure projection
milestone achievement
- Partners with the Knowledge Specialist Team to centralize research stemming from teamwork product
- Synergizes with other Business License teams when teamwork product will convert to other services
- Provides substantive review of department work product for quality control
- Seeks new ways to improve department deliverables, products, and workflows
- Proposes and develops technology solutions to propel workflow efficiencies
- Assists with the hiring, training and development of new and existing team members to ensure added
growth and advancement within the team.
- Assists with balancing workload and order volume across the team to ensure that all deadlines are met
You're a Great Fit if You Have:
- Serves as the primary fulfillment team member of Law Firm segment research and assessment
- Delegates work appropriately to support volume increases within the Law Firm Segment
- Assists with the creation of new workflows and SOPs for the fulfillment of research and assessment work for our Law Firm clients
- Helps train a team of research professionals capable of supporting the Law Firm segment work
- Reviews Law Firm Team work product to ensure conformance to established standards for accuracy and milestones achievement
- Ensures protocols are established to ensure rapid response times (X hours) to all law firm client related inquiries
- Helps to monitor Law Firm Team KPIs and outputs
- Assist with quality control monitoring and solicitation and review of customer feedback
- Supports the successful transition of research/assessment to the MAM team for our Law Firm clients and continues to stay engaged until the project completes, including but not limited to: Participation on client calls throughout the initial filing cycle, Continued engagement on all email correspondence/distros to assist as needed post research completion, Successful handoff of the project ensuring that all client data/fact patterns are shared with the Account Manager/Filers
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$68,900.00 - $118,050.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
