PowerLine Operations Specialist
Job Summary
The PowerLine Operations Specialist serves as the point of contact for PowerLine switch customers, including both RedSail PMS support teams, non-RedSail PMS switch customers, processors, and other switches, ensuring high-quality service delivery.
Key Duties
- Identifies and resolves transaction errors
- Works closely with support staff and non-RedSail PMS customers and processors to resolve issues and improve transaction workflow
- Provide training and technical support to stakeholders on use, troubleshooting, and best practices for electronic transaction processing
- Maintains a working knowledge NCPDP and other relevant standards
- Assists in developing and implementing solutions to resolve problems and prevent recurrence
- Identifies areas for improvement in current support processes and procedures
- Maintains comprehensive records of support activities including issue logs and service requests
- Will become knowledgeable in and utilize diverse ERP systems across the RedSail base
- Works closely with the NOC to troubleshoot and correct issues
Education/Training
- BS degree in information technology or related field preferred
- Experience can be substituted for degree
Required Work Experience/Skills
- At least 7 years of experience in a customer support role
- Strong knowledge of PMS systems, electronic transaction processing and PBM processes
- Previous experience with a pharmacy switch or related role preferred
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
Preferred Work Experience/Skills
- Familiarity with industry standards (NCPDP) and other regulatory requirements for the privacy and security of claims data
Discretionary Judgment
- Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services
- Uses good judgement and possesses ethical work values
Physical Demands, Working Conditions, and General Employment Guidelines
- Moderate or high levels of stress may be experienced in the performance of the job
- Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.
Equipment
- Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
- Must have internet access
Safety to Self and Others
- Little responsibility for the safety of others. The job is performed in an office setting where there are no hazardous materials or equipment
Working Conditions/Hazards
- Position is performed in an open office environment or approved remote work location
Salary Range
Work Location
- RedSail Technologies Office-Hybrid
Benefits Include: PTO, 401k (5%) Match, Bonus Opportunities, Medical/Dental/Vision Insurance, Work-life balance, Health Clinic, Fitness Bonus and Professional Development.
