Dir, Custom System Development and Online Ser

American Pharmacists Association (APhA) • Full-time • Washington, DC • $132,000 - $164,747 / year • 2d ago

Director, Custom System Development and Online Services

Washington, D.C.

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.

Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

WHAT WE’RE ABOUT

Collaboration shows us that by working together and leveraging skills, talents, and strengths, we can achieve greater results than those achieved by individuals. Collaboration means active listening and open communication, sharing knowledge, and supporting each other with a commitment to the team’s success to achieve shared objectives.

Lifelong Learning is a commitment to continuous personal and professional growth through a proactive mindset, adaptability, and pursuit of new skills to enhance performance and drive innovation at APhA.

Excellence is about striving for the highest quality and standards in all aspects of our work. It involves consistently striving to improve, delivering outstanding performance, and achieving superior quality within the organization and for members. Excellence encourages individuals to go beyond the ordinary and to inspire others to do the same.

Accountability means taking responsibility for our actions and decisions, and for their outcomes – both individually and collectively. This includes following established processes, taking initiative and holding others accountable.

Respect involves valuing each person's unique contributions, treating others with kindness, and fostering a culture of mutual appreciation. Respect means listening actively, acknowledging diverse perspectives, presuming positive intent, and maintaining professionalism in all interactions.

WHAT YOU’LL DO
As the Director, Custom System Development you will:

Define and execute the design for custom system development and online services in alignment with the organization’s goals.
Collaborate with senior leadership to identify technology needs and opportunities for digital transformation.
Lead and manage cross-functional teams involved in the development of custom systems, web applications, and online services
Lead the development, customization, and implementation of software solutions
Ensure the integration of custom systems with existing platforms
Ensure a seamless, user-friendly experience across all digital platforms
Create and maintain system architecture documentation and technical specifications
Manage the development and enhancement of online services, including websites, member portal
Ensure that all custom systems and online services adhere to security protocols, data protection regulations, and industry standards.
Ensure ongoing system maintenance, including updates, patches, and improvements.
Oversee the configuration, administration, and optimization of Power BI environments, including workspaces, datasets, security roles, and refresh schedules.
Establish and enforce standards for report design, data visualization, and usability to ensure consistency and clarity across all BI assets.
Manage data integration from multiple internal and external systems, ensuring data accuracy, reliability, and performance for reporting and analytics.
Implement and maintain role-based access controls and data security within Power BI and related platforms to protect sensitive information and meet compliance requirements.
Partner with business units to identify reporting requirements
Monitor system performance and implement optimization strategies to improve efficiency and user experience.
Provide technical support and troubleshooting for custom systems and online services.

WHO WE’RE LOOKING FOR
APhA may be the right fit for you, if you have:

Experience and Education required:

Bachelor’s degree in computer science, Information Technology, Information Systems or Business Administration with a concentration in Accounting or Information Systems; Advanced degree a plus.
A minimum of 10 years in developing and planning innovative prototypes within various technical platforms and minimum of 5 years supervising technical staff.

Skills, knowledge and abilities required:

Experience with agile software development methodology and agile modeling techniques.
Experience leading technical development products across all phases of their lifecycle, from prototyping through launch and beyond through growth phase and into maturity

Demonstrated experience working with multiple functional disciplines (including management, product management, producers, QA, and operations) to ensure the on-time delivery of high-quality software products and services.
Demonstrated success working with on- and off-site teams to develop and launch excellent technical products.
Demonstrated success building highly scalable web products, including web applications, APIs and mobile applications.
Experience applying emerging digital media technologies, ideally involving distribution and deployment of products across a large, complex organization.
Demonstrated experience developing solutions for\with

- Full Stack Development (.net/.net core)
- Microsoft SQL Server and SQL query language
- Service-oriented and resource-oriented architectures
- API’s, Data and Web Services (AWS Microservices)
- Single sign-on (SSO) (oAuth 2.0)
- CMS systems
- Amazon Web Services
- Business Intelligence

Strong understanding of service-oriented and resource-oriented architectures and responsive design principles.
Familiarity with data visualization tools (e.g., Power BI, Tableau)
Experience with big data technologies and cloud-based analytics platforms
Excellent written and verbal communication skills; able to converse effectively with both technical and non-technical audiences.
Proven ability to influence cross-functional teams without formal authority.
Ability to troubleshoot issues across all layers of the stack, including presentation layer (both JavaScript and CSS), service layer, data layer.
Solid understanding of the .net Framework. Experience developing applications that interface with Salesforce, Personify, and other open enterprise applications is preferred.
Conceptual knowledge of software applications, including Microsoft Office Suite, MS SQL server, as well as accounting software systems and Web technology and web site development
Ability to interact effectively with a wide variety of people of diverse professional backgrounds.
Excellent organizational, analytical and problem-solving skills: the ability to work efficiently and effectively in a fast paced and complex technical environment and the ability to adapt to changing needs and priorities.
Flexible and collaborative work style with a pro-active and solutions-oriented approach.
Ability to successfully plan, implement, and lead complex technical projects, including planning for future growth.
Professional development focus: ability and interest to stay current with new technologies.
Proven tolerance to stress: ability to function effectively in a demanding, deadline oriented and constantly changing work environment.
Ability to do cost analysis using standard financials concepts to determine the impacts of technical decisions.

LOCATION: Washington, DC – Hybrid, two days a week in the office (Tuesday & Thursday)

MORE ABOUT US
APhA offers a comprehensive and competitive compensation and benefits program that includes:

A salary of $132,000-$164,747 that commensurate with experience
Hybrid Work Schedule (T/TH in office)
Medical/Dental/Vision Insurance
Employer paid Life, AD&D, and Short-Term Disability Insurance
Traditional & Roth 401(K) plans with employer match
Thirteen paid holidays
Four floating holidays
Generous Paid Time Off Policy
Paid Medical Leave/Paid Family Leave/Paid Parental Leave
Commuting Benefits
Professional Development Funds

APhA does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other characteristic protected by state, federal, or local law.

Applicants must be currently authorized to work' in the United States on a full-time basis.