Training Architect Manager

athenahealth • Full-time • Boston MA, United States of America • 1w ago

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our mission is to curate a training experience that is cohesive across our product workflows and engages our users to offer them training in the right moment in time. We believe that training should be relevant to a user and their organization, that it should drive performance, and be utilized and engaging. We are looking for a Training Architect Manager to join our Virtual Training and Enablement Team to help us make our mission a reality.

The Training Architect Manager will be responsible for creating and designing a cohesive virtual training experience for their assigned product area as well as partnering to enable Customer Success on new services and features. This individual will have strong experience bringing world-class training programs to growing companies. This person also needs to be able to take complex concepts and communicate it simply, visually, and across a range of mediums. The Training Architect will work cross-functionally with members of Product, Onboarding, Customer Care, Customer Success and Internal Enablement to develop training for internal and external users. This individual should have experience in developing a wide variety of training programs and a deep understanding of the athenaOne Product Suite.

This individual will support our Clinicals Product which could include:

Decision maker training (Product Configuration)
Clinicals
AI
Quality
Ordering
Encounter
Integrations

Job Responsibilities:

Design and drive the training experience for their product and services
Focus on highly interactive content, and creating hands on simulations utilizing support environments
Enable Customer Success, Onboarding and Training on new products, services and features
Rationalize training offerings across services (virtual, onsite, coaching) to create a comprehensive and complimentary training experience, collaborating with other teams in Coaching and Training to do so
Groom training backlogs and work with product and internal stakeholders to determine priorities
Attend zone reviews as needed
Represent Customer Training in all release and product meetings
Consult/provide feedback as requested on concepts designs and release materials
Collaborate with product and UX on training strategy for features and services going GA, including traditional release training, large scale roll-outs and adoption considerations
Proactively advocating on behalf of customers to influence product decisions
Partner with Environments liaisons to ensure training capabilities for new features
Align with Product Strategy and Emerging Product Services on all Services (ERCM, Telehealth) training assignment, strategy and go-to-market
Simultaneously work on a variety of cross-functional training projects from assessment and conceptualization, through development, implementation and evaluation
Participate in departmental and divisional initiatives
Serve as a product SME where needed

Qualifications:

Bachelor Degree in education, technical writing, digital media or related field
8+ years of related experience
Strong writing, editing, and communication skills
Strong organizational skills, attention to detail, efficient time management skills and consistent follow-through
Must be able to work under tight deadlines in a fast-paced, dynamic environment that demands creativity, scalability, and flexibility.
Experience in managing multiple stakeholders with disparate needs and opinions
Experience navigating delicate and complex strategic conversations
Experience working with cross-functional groups to achieve common goals

Expected Compensation

$93,000 - $157,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity