The Pharmacy Client Support reports to the Customer Experience Supervisor. This employee is responsible for providing positive customer experience for inbound/outbound telephone inquiries, internal department requests, email correspondence and online orders. The position requires an individual who works independently and in a team environment, attention to detail, and communication with other functional areas and sites.
Why Join Leiters Health?
Are you passionate about making a real impact in the pharmaceutical industry? Do you thrive in a collaborative, innovative environment where your skills and ideas are valued? Look no further – Leiters Health is seeking talented individuals like you to join our dynamic team!
At Leiters Health, we're not just another pharmaceutical company – we're pioneers in the field, dedicated to delivering high-quality compounded sterile products and outsourced solutions to healthcare providers nationwide. Our commitment to excellence and patient safety is at the core of everything we do.
- Innovative Culture: Be part of a forward-thinking company that encourages creativity, welcomes fresh ideas, and fosters an environment of continuous improvement.
- Meaningful Work: Contribute to a purpose-driven organization dedicated to providing critical medications and healthcare solutions that positively impact patients' lives.
- Professional Development: Access ongoing training, mentorship, and growth opportunities to expand your skills and advance your career within a rapidly growing industry.
- Cutting-Edge Technology: Work with state-of-the-art facilities and advanced technologies, staying ahead of the curve in pharmaceutical manufacturing.
- Collaborative Environment: Join a team of passionate individuals who are dedicated to teamwork, support, and mutual success, fostering a culture of inclusivity and collaboration.
Who We're Looking For:
We're seeking enthusiastic individuals who are driven, adaptable, and passionate about contributing to a mission-driven organization. Whether you're an experienced professional or just starting your career, Leiters Health provides an environment where your skills and talents will be recognized and appreciated. Sound like you? Apply today!
Essential Functions:
- Monitor and process orders received via the web, e-mail, phone, or fax queues
- Manage various ordering queues to assure timely processing of orders, clear communication with customers and a high degree of accuracy
- Setup customer accounts and users for web ordering on order Leiters.com web platform
- Setup customer pricing for web ordering
- Compilation of data and preparation of subsequent reports, spreadsheets, word documents, as required
- Document conversations related to key influencers and buyers at facilities
- Communicate effectively to customers and internal stakeholders verbally and through e-mail
- Comprehending and implementing SOPs, forms, and quality control activities
- Discovery, analysis, and recommendation to rectify any discrepancies or problematic data issues
- Daily management of orders, invoices, and open items until closure and with accuracy
- Receive and respond accurately and professionally to customer inquiries and concerns via telephone or email
- Comprehend and implement SOPs, forms, and quality control activities
- Accurate data entry into selected customer interaction, prescription, and accounting software program
Experience & Necessary Skills:
- Typing skills of 50+ words a minute highly desired.
- Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally
- Customer-friendly with excellent communication, telephone skills, writing skills and demonstrated good judgment
- Computer abilities include the ability to use Microsoft office software, order input and fulfillment software, and experience with spreadsheets and reporting
- Experience in a commercial pharmacy providing support functions preferred
- High school diploma or GED equivalency required; college level 2-year degree preferred
Physical Requirements:
- Able to lift up to 25 lbs. and stand for extended periods when required.
- Ability to sit/stand for long periods of time.
Benefits:
- Smart healthcare coverage options that rewards wellness (and puts money back in your pocket!)
- Flexible Spending & Health Savings Accounts (FSA & HSA) available
- Dental & Vision insurance
- Employer Paid Life Insurance & Employee Assistance Program
- Short Term & Long-Term Disability Insurance
- Up to 4% 401K Matching (100% vested on day one!)
- Generous Paid Time Off Options – vacation, sick, paid leave and holidays!
- $5,250 Annual Tuition Reimbursement after 6 months
- $1,000 Referral Bonus Program with no limit
- Eligible for annual bonus program
Shift: Monday – Friday (7:00am – 4:00pm or 8:00am – 5:00pm)
- Hybrid schedule flexibility after 90 days
Timeline: We will be accepting applications on an ongoing basis until position is filled.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
*Please note that we do not work with third-party recruiters or agencies for this position. If you are a qualified candidate and wish to apply for this job, please do so directly through our official application process. We appreciate your understanding and cooperation in this matter.
