JOB SUMMARY
The Technical Communications & Training Specialist is responsible for translating complex product functionality into clear, usable training, documentation, and communications for both internal and external audiences. This role ensures that teams and customers understand how our products work, how they are changing, and how to use them effectively.
This individual partners closely with Product Managers, Engineering, Sales, Customer Success, Support, Professional Services, and Marketing to deliver accurate, timely, and consistent product education and technical communications across the product portfolio. The ideal candidate is a strong communicator who can translate complex product functionality into clear, accessible training materials and experiences. They operate with consistency, quality, and empathy for learners with different roles and skill levels.
JOB RESPONSIBILITIES
Internal Training & Enablement
• Design and deliver technical product training for internal teams, including onboarding, release readiness, and role-specific deep dives.
• Develop structured learning paths for Sales, Support, Customer Success, Implementation, Clinical, and other internal teams.
• Facilitate live training sessions (virtual or in-person) and create self-paced learning modules.
• Partner with Product Managers to understand upcoming releases and technical changes.
Documentation & Knowledge Management
• Own the creation, structure, and quality of product documentation, including:
o User guides
o Internal knowledge base articles
o Release notes / “What’s New” updates
o Quick-reference guides
o Video walkthroughs
• Ensure documentation is accurate, consistent, and updated with every release in partnership with Product Managers.
• Establish documentation standards, templates and governance processes.
External Training & Education
• Develop and deliver technical training for customers, partners, and other external audiences as needed.
• Create scalable external training assets such as technical guides, videos, FAQs, and onboarding documentation.
• Ensure external training content is accurate, technically sound, and tailored to audience needs.
Technical Product Communications
• Own internal technical communications related to product releases, enhancements, and changes (e.g., release notes, technical summaries, “What’s New” updates).
• Support external-facing technical communications in collaboration with Marketing and Customer Success.
• Ensure consistent technical terminology, messaging, and clarity across all training and documentation.
• Translate technical updates into clear explanations of functionality, impact, and usage.
Operational Excellence & Continuous Improvement
• Maintain a training and communications calendar aligned with product release schedules.
• Track training effectiveness, content usage, and feedback to continuously improve materials.
• Identify gaps in product understanding and proactively address them through training or documentation.
• Act as the voice of internal and external users, providing feedback to Product and Engineering on clarity and usability.
KNOWLEDGE & REQUIREMENTS
Required:
- 4+ years' experience in training, enablement, instructional design, product documentation, or customer-facing product roles.
- Strong written and verbal communication skills, with the ability to simplify complex concepts and technical details.
- Experience building structured content such as guides, decks, scripts, or e-learning materials.
- Confident in delivering live training sessions to groups of varying sizes.
Preferred:
- Experience in healthcare, pharmacy, payer, life sciences, or health-tech environments.
- Familiarity with product development processes and product releases.
- Experience using LMS systems, documentation platforms, or video creation tools.
EDUCATION REQUIREMENTS
- Minimum years of work experience: 4 years
- Minimum level of education or education/experience: Bachelor's Degree in Training & Development (Preferred)
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
What’s In It For You?
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401(k) plan offering both pre‑tax and Roth contributions, plus an employer match
