Job Title: Customer Success Partner (Providers)
Job Summary
As a Customer Success Partner at RevSpring, you will be the primary orchestrator of the customer journey for a dedicated book of business within our Health System segment. You will act as a trusted advisor to roughly 20–30 customers, ranging from high-growth SMEs to complex enterprise health systems.
Your mission is to ensure our partners aren't just using our software but are achieving measurable business impact. You will bridge the gap between technical product adoption and high-level strategic goals—driving retention, optimization, and long-term loyalty.
Essential Functions
- Strategic Advisory: Act as the primary day-to-day point of contact, guiding customers through the RevSpring ecosystem to meet their specific clinical and operational goals.
- Executive Engagement: Confidently lead performance reviews with C-suite and VP-level stakeholders, translating complex data into compelling narratives about ROI and value.
- Retention & Growth: Proactively manage the health of your accounts to ensure high retention rates. Identify opportunities for optimization and expansion within your book of business.
- Data-Driven Advocacy: Use analytics to monitor product adoption and performance trends, providing actionable insights that help customers see the value of their investment.
- Cross-Functional Collaboration: Serve as the "voice of the customer" internally, partnering with Product, Sales, and Implementation teams to influence our roadmap and improve the customer experience.
- Optimization: Continuously evaluate customer workflows to ensure they are utilizing RevSpring solutions to their fullest potential.
Minimum Requirements
Specific Job Skills:
- Communication Mastery: The ability to simplify complex concepts and present them persuasively to both technical users and executive leadership.
- Relationship Focus: A natural ability to build rapport, earn trust, and navigate the nuances of organizational politics within a health system.
- Analytical Mindset: Comfort working with data and analytics tools to build "value stories" that justify budget and drive strategy.
- Adaptability: Experience managing a diverse portfolio (SME to Enterprise) and the ability to pivot your approach based on the customer’s maturity.
Education: A Bachelor’s degree is required.
Experience: 5 years of experience
Supervision: N/A
Certifications: N/A
Language Skills
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.
