Who is ScriptPro?
Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.
The Research & Development department at ScriptPro is dedicated to driving innovation and advancing technology to create cutting-edge solutions that enhance the efficiency and effectiveness of our products and services. This team focuses on developing new products and improving existing ones to meet market demands and customer needs. Be part of a team is at the forefront of technological advancements and innovation.
Job Summary: The Product Manager plays a central role in driving the strategic direction, creation, and growth of ScriptPro’s operational, financial and clinical automation solutions. As part of the Product Management team, this individual is accountable for determining what to build, why to build it, and when to deliver it to market—directly influencing customer success and company growth. The Product Manager defines and executes the product vision, strategy, and roadmap for both new and established products. In this role, they collaborate closely with R&D, Product Support, Pharmacy Strategy, and other teams to conduct product discovery, shape product strategy, and plan the roadmap.
Reporting Relationship: Director, Product Management
Shift: Generally, Monday through Friday 8 am to 5 pm CST. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to business need. Generally, all positions may be performed on-campus. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.
Scope of the Role:
- Lead Product Strategy:
- Define the product vision and strategic roadmap that aligns with business goals
- Lead discovery efforts to identify customer needs, market opportunities, and demand
- Establish product vision and roadmaps for new and existing products that balance innovation, feasibility, and business impact
- Develop business cases to evaluate and prioritize product and solution ideas against business objectives
- Define and manage the Product Roadmap
- Oversee the product roadmap from concept through commercialization
- Build and maintain an outcomes-oriented roadmap that sequences features and initiatives based on strategy, value, and dependencies
- Partner with development teams to translate business objectives and customer/market insights into market and product requirements
- Product Roadmap Execution and Delivery:
- Participate in sprint planning and reviews to maintain alignment and momentum across product, design, and engineering teams
- Identify, define, and track product success metrics (KPIs), such as usage, conversion, churn, and Net Promoter Score to evaluate post‑launch performance
- Lead Pilot Deployments:
- Lead pre-launch activities, collaborating with Release Planning and Product Support to ensure successful early deployments
- Validate assumptions, usability, and value delivered before full scale release
- Refine and enhance the product based on feedback, data insights, and evolving business need
- Serve as Voice of the Customer:
- Engage with pharmacists, leaders, and partners to gather insights and inefficiencies that inform product development
- Collect feedback through interviews, site visits, surveys, product analytics, and support data.
- Ensure insights are actionable and shared across the organization
- Cross-Functional and Strategic Leadership:
- Collaborate with cross-functional leaders to define and deliver the long term product vision and roadmap
- Represent the company externally at conferences, customer meetings, and industry events
- Performance Measurement:
- Monitor and analyze product usage, performance, and customer requests to identify trends and opportunities
- Recommend high‑impact innovations and assess low‑value items for potential phase‑out
- Perform other duties as assigned
Required Qualifications:
- Bachelor's in Marketing, Communications, Business or related field
- 5+ years of Product Management experience within B2B companies, particularly those with complex buying processes
- Ability to create and execute effective product strategies and roadmaps by incorporating market insights, customer data, and input from multiple stakeholders
- Experience developing business cases and defining market and product requirements grounded in market data and customer discovery, balanced with an understanding of technical feasibility and business impact
- Willingness to travel up to 15% for conferences, trade shows, customer meetings, and visits to headquarters
- Exceptional written and oral communication, organization, and interpersonal skills
- Ability to use data to identify opportunities, inform decisions, and drive measurable results
- Demonstrated commitment to continuous learning and customer‑focused problem solving, with the ability to investigate, inquire, and iterate effectively
- Proven ability to excel in high‑velocity settings, maintaining focus and delivering results amid changing priorities
- Strong cross‑functional collaborator with the ability to influence, align, and partner effectively with diverse teams to achieve high‑quality outcomes
Preferred Qualifications:
- Pharmacy or healthcare experience
- MS or MBA degree
Remote Work Requirements:
- Must have high-speed reliable internet access with a hard-wired connection
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
Benefits:
At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.
- Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
- Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
Working Conditions:
Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.
ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.
The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, will engage only with pre-approved, contracted agency partners.
The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.
Please visit www.scriptpro.com to learn more about the mission of our company.
