Position Summary:
With direct supervision from a supervisor, the Rx Returns Authorization Specialist provides front-line support and assistance to retail, manufacturing and wholesale clients (via email) regarding their pharmaceutical returns. The incumbent performs detailed, routine clerical work of a client-service and data entry nature, researches information within multiple internal systems and communicates information to other internal departments to meet client needs.
The Specialist provides excellent customer service, remaining calm under stressful situations, while completing revenue generating tasks and protecting the integrity of Inmar's major databases.
Primary Accountabilities:
- Responsible for professionally answering a large volume of incoming client emails and responding with accurate information
- Manage inbound email requests from clients who need to return product; prioritize and complete RA/box label issuance based on manufacturer requirements
- Manage outbound return process for product held in company facilities that needs to be shipped to supplier; work closely with facility managers to ship and track product returns
- Record, research and respond to RA email inquiries from suppliers, as needed
- Request DEA 222 forms from suppliers or third-party processors, as needed
- Contact suppliers to obtain or clarify RA instructions, when needed (for policy changes or recalls)
- Perform daily quality checks on all destroyed product according to manufacturer policies
- Maintain detailed, accurate files and records; enter information into systems correctly and completely
- Work efficiently and calmly in an atmosphere of frequent interruption
- Complete all administrative tasks timely and with a high degree of accuracy
- Prioritize and manage multiple tasks that require extensive follow up and communications
- Communicate with other internal teams to fully address all client requests or issues; identify and escalate priority issues to management
- Work collaboratively with internal technical team on data issues, as needed
- Adhere to all team practices and routines
Additional Responsibilities:
- Performs other duties as assigned
- Complies with all policies and standards
Required Qualifications:
- High School diploma or equivalent degree required
- 1-3 years of related work experience working in a logistics, manufacturing, trucking or warehousing industry; or an equivalent amount of training and experience required to complete the essential functions/job responsibilities of this position required
- Familiarity with Google Suite and Microsoft Office
- Must be fluent in English
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
- Use Hands to Handle Objects - Regularly
- Reach with Hands or Arms - Regularly
- Talk or Hear and Read Instructions - Regularly
- Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
- View Items at a Close Range - Regularly
Rarely: Job requires this activity up to 25% of the time
Occasionally: Job requires this activity between 25% - 50% of the time
Frequently: Job requires this activity between 50% - 75% of the time
Constantly: Job requires this activity more than 75% of the time
Individual Competencies
- Teamwork: Advanced communication skills used to lead a team.
- Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.
- Establish Focus: Communicates at a high level and is able to negotiate on a broad spectrum of matters.
- Analytical and Critical Thinking: Communicates using persuasion and authority.
- Communication: Contributes to strategy for their team.
- Collaboration: Creates internal alliances outside the immediate team or department.
- Effective Execution: Demonstrates support for innovation and organizational changes needed to improve effectiveness and efficiency.
As an Inmar Associate, you:
- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
- Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
- Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
- Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
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At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
We also offer:
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice:Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in ourfull notice.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.
