Director, Professional Services

Brightree by Resmed • Full-time • US Brightree (Remote Workforce), United States of America • 1w ago

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

Brightree is seeking a dynamic and experienced Director of Professional Services Consulting to lead a high-performing team of consultants and trainers responsible for customer onboarding and implementation of Brightree’s HME Core and add-on modules. This role is pivotal in driving client success, employee engagement, cross-functional collaboration, and achieving financial and operational goals.

Key Responsibilities

Strategic Leadership

Define and execute the vision and strategic direction for the Professional Services Consulting team.
Lead transformational initiatives that enhance team performance, customer satisfaction, and business outcomes.
Team Management & Development
Manage and mentor a team of consultants and trainers focused on onboarding and implementing HME Core and add-on modules.
Foster a culture of accountability, continuous improvement, and professional growth.

Customer Success & Implementation

Ensure successful delivery of consulting and training services throughout the customer onboarding lifecycle.
Act as Executive Sponsor for key client projects, ensuring alignment with customer goals and expectations.
Cross-Functional Collaboration
Partner with Sales, Product Management, Development, and Customer Support to drive seamless customer experiences.
Develop innovative consulting packages that enhance product adoption and customer value.

Operational Excellence

Establish and monitor key performance indicators (KPIs), OKRs, and service delivery standards.
Drive operational efficiencies and ensure alignment with revenue and profitability objectives.

Qualifications & Experience

Bachelor’s Degree with 10–12 years of experience leading professional services teams.
Proven success managing a Professional Services practice in an enterprise SaaS environment.
Strong background in Healthcare IT, preferably with HME experience.
Demonstrated ability to work with senior (C-level) executives and influence strategic decisions.
Expertise in project management, consulting delivery, and customer onboarding.
Data-driven mindset with strong analytical and problem-solving skills.
Exceptional verbal and written communication skills.
Inspirational leadership style with the ability to lead through change and motivate teams.
Strong organizational and planning skills with a focus on continuous improvement.
Willingness to travel (20–30%).

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Subject to the absolute discretion of the company, this role may be eligible for an annual cash bonus payment based on company, business unit, and/or individual performance.

At ResMed, it is nottypical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is: Total Base Pay Range $182,000.00 - $272,000.00 USD Annual USD Annual USD Annual

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Related Jobs

Customer Experience Manager

Brightree by Resmed • Full-time • US Brightree (Remote Workforce), United States of America • 10h ago

Manager / Operations

10h ago

Apply

Senior Project Manager

Brightree by Resmed • Full-time • US Brightree (Remote Workforce), United States of America • 10h ago

Manager / Operations

10h ago

Apply

Home Infusion Reimbursement Coordinator

Brightree by Resmed • Full-time • US Brightree (Remote Workforce), United States of America • 2d ago

Manager / Operations

2d ago

Apply

RCM Pricing and Payor Coordinator

Brightree by Resmed • Full-time • US Brightree (Remote Workforce), United States of America • 3d ago

Manager / Operations

3d ago

Apply

Technical Product Manager

Brightree by Resmed • Full-time • US Brightree (Remote Workforce), United States of America • 10h ago

Product Management

10h ago

Apply

Technical Support Engineer, Tier 2

Brightree by Resmed • Full-time • US Brightree (Remote Workforce), United States of America • 10h ago

Customer Service / Success

10h ago

Apply

Intake Implementation Specialist, RCM

Brightree by Resmed • Full-time • US Brightree (Remote Workforce), United States of America • 10h ago

10h ago

Apply

Home Infusion Reimbursement Specialist

Brightree by Resmed • Full-time • US Brightree (Remote Workforce), United States of America • 10h ago

10h ago

Apply

Infusion Revenue Cycle Supervisor

Brightree by Resmed • Full-time • US Brightree (Remote Workforce), United States of America • 2d ago

2d ago

Apply

Patient Success Representative (Remote)

Brightree by Resmed • US Brightree (Remote Workforce), United States of America • 4d ago

Customer Service / Success

4d ago

Apply