About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak And Its People
The
Senior Loan Operations Specialist role plays a critical role in maintaining the accuracy and integrity of post‑closing loan activities, from funding and boarding to servicing and payoff. This position serves as a trusted subject matter expert, owning complex operational tasks and ensuring they are executed accurately and in accordance with internal controls. This role works closely with teams across the bank to maintain smooth workflows and ensure timely resolution of escalated issues.
What You’ll Do At Live Oak
- Responsible for supporting loan activities after closing, including funding, system onboarding, account maintenance, modifications, draws and payoff processes.
- Manage core system data and operational processes for syndicated loans, participations and other specialized lending products, including loan advances, payment movement and fee collection.
- Perform general ledger and account reconciliations across multiple business lines to ensure financial accuracy and control.
- Onboard loans into the core processing system and design onboarding procedures to support the rollout of new loan products.
- Perform detailed post closing loan modification transactions in the core system, involving review of legal documents and accurate data entry.
- Support audits, regulatory examinations, and internal reviews by preparing documentation, providing clarification, and executing corrective actions where needed.
- Create and improve departmental procedures and process documentation.
- Assist with onboarding and training of new team members.
- Provide subject‑matter expertise to Loan Operations and internal partners regarding operational processes, system functionality, and SOX control requirements.
- Lead the resolution of complex escalations, applying advanced problem‑solving and coordination across departments.
- Represent the Loan Operations function professionally when collaborating with internal stakeholders and engaging in external communications or partner interactions.
- Support system enhancement initiatives and participate in modernization and workflow‑improvement efforts.
- Demonstrate strong verbal and written communication skills, producing clear, accurate correspondence and documentation.
- Leverage advanced analytical and problem-solving techniques to identify and resolve critical issues, uncover root causes and implement sustainable solutions.
- Maintain strong organizational habits to manage multiple high‑priority responsibilities in a fast‑paced environment.
- Demonstrate adaptability and openness to continuous improvement as systems, processes, and business needs evolve.
- Collaborate across teams—including Lending, Servicing, Secondary Markets, Technology, and Finance—to support seamless workflows and efficient operations.
- Uphold strong internal controls, risk awareness, and data‑integrity standards in all tasks.
- Communicate clearly and professionally to support strong working relationships across the bank.
- Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC.
Required Experience
- Strong proficiency in navigating core banking platforms, money‑movement systems, and operational workflows.
- Experience performing general ledger activities across multiple core system environments.
- Proven success in a fast‑paced, high‑volume operational environment.
- Strong time‑management, critical‑thinking, and problem‑solving skills with exceptional attention to detail.
- Highly organized with the ability to manage multiple priorities independently and collaboratively.
- Adaptable, motivated, and committed to continuous improvement and process optimization.
- Quick to learn new systems, applications, and automation tools.
- Ability to work overtime during peak periods such as month‑end or quarter‑end.
- Comfortable working within technology‑driven workflows and contributing to system enhancements.
- Demonstrated reliability, accountability, and sound judgment when handling sensitive customer and financial information.
- 3–5 years of banking or financial services experience with a strong operational foundation.
Preferred Experience
- Knowledge of Specialty Finance lending.
Our Values
- Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
- Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
- Respect: Treat everyone with courtesy, politeness, and kindness.
- Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
- Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more
For a detailed overview of our employee benefits please visit:
http://www.liveoakbank.com/careers/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at HumanResources@liveoak.bank.
EEO is the Law
The base pay range for this position is $71,960.00 - $113,080.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.
Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
