Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
As a Senior Associate on the Product Operations team, you will play a critical role in the planning and reporting rhythms that guide our Product, R&D, and Operations organizations. You’ll help run the processes that ensure our leaders can make fast, confident, data‑backed decisions — coordinating inputs, structuring deliverables, and enabling clarity across our most important operating cycles. You’ll contribute significantly to our Long-Range Planning, annual divisional goal‑setting process, and monthly and quarterly operating reviews with the CPO, CTO, and their leadership teams. Through thoughtful coordination, synthesis, and execution, you will help maintain a predictable operating cadence and provide visibility into performance, priorities, and risks — connecting day‑to‑day execution to the strategic outcomes we aim to achieve.
About the Team:
Featured by Gartner and in Melissa Perri’s groundbreaking book Product Operations: How Successful Companies Build Better Product at Scale, this team plays a critical role in governing over 280+ scrum teams delivering features to more than 10,000 customers – advancing athenahealth’s vision of a thriving healthcare ecosystem. Beyond enabling execution at scale, the team is foundational in driving planning excellence and connecting strategy to execution. We ensure leaders have the right insights at the right time by delivering portfolio-level visibility, operational rigor, and data-backed recommendations. These efforts help shape investment decisions, prioritize work, and accelerate outcomes across R&D and Product, making the team a critical partner in the company’s success.
Essential Job Responsibilities:
Operational Cadence & Planning
Support project management of the Long Range Plan: coordinate review cycles, align milestones, and ensure stakeholder readiness.
Play a major role in crafting annual divisional goals, partnering with leaders across R&D, Operations, Product, and other divisions to ensure alignment and clarity.
Prepare materials and coordinate inputs for monthly Operating Reviews and quarterly deep‑dive sessions with the CPO, CTO, and their leadership teams.
Drive predictability by maintaining calendars, checklists, templates, and timelines for all planning and reporting cycles.
Program & Stakeholder Management
Serve as a central coordinator across Product, R&D, Operations, and adjacent teams to keep multi‑stakeholder initiatives on track.
Maintain structure, documentation, and communication plans; proactively identify risks and surface decisions with clear context.
Influence without authority through crisp communication, organization, and follow‑through.
Track decisions and action items; ensure owners, due dates, and outcomes are clear and visible.
Reporting Insights & Communication
Develop executive‑ready presentations that synthesize performance, risks, and trends for leadership reviews.
Demonstrate comfort with metrics and basic analysis; collaborate with the Insights & Analytics team for deeper evaluation.
Translate complex, cross‑functional information into concise narratives and talking points.
Maintain dashboards and trackers that provide visibility into portfolio progress, risks, and outcomes.
Work Model & Travel
Hybrid, office‑first in alignment with company guidance (currently 1 day/week; subject to change).
Travel up to 10% annually to support team and stakeholder engagement as needed.
Additional Job Responsibilities:
Support continuous improvement initiatives within product operations processes.
Assist in the development and refinement of program management frameworks and best practices.
Collaborate with data teams to enhance reporting capabilities and data visualization.
Participate in team meetings and contribute to knowledge sharing and team development.
Help coordinate training sessions or workshops related to project management tools and methodologies.
Monitor industry trends and share insights relevant to product operations and project management.
Provide backup support for other team members during peak periods or absences.
Expected Education & Experience:
Bachelor’s degree or equivalent experience.
5+ years in consulting, business operations, project/program management, or similar analytical roles.
Experience coordinating cross-functional work and engaging senior stakeholders.
Proficiency with PowerPoint and Excel; familiarity with Power BI, Jira, and Confluence.
Strong written communication skills with the ability to create executive-level presentations.
Comfort with numbers and data, including basic analysis and interpretation of business metrics.
Demonstrated program and project management fundamentals: highly organized, proactive, and detail-oriented.
Proven stakeholder management skills with executive presence and the ability to influence without authority.
High ownership mindset; resourceful and adept at bringing structure to ambiguity.
Expected Compensation
$96,000 - $164,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
