Job Description
As the Global Social Community Manager, you will be responsible for:
- Daily monitoring and listening of conversation on corporate social media channels on X, LinkedIn, Facebook, Instagram, Threads, and YouTube and across the web.
- Identifying and analyzing trends, sentiment, hot topics, and leads.
- Proactively seeking opportunities.
- Building relationships with various teams across the company.
- Enhancing our tracking, reporting, and automation processes.
- Ensuring compliance with policies, brand guidelines, and adhering to industry best practices.
This role will be key in shaping the perception of our corporate channels and Oracle online. Being comfortable in a fast-paced role, developing workflows and templates with a view to scale is critical.
Key Attributes:
- Taking a Data-Driven Approach: Always know your numbers. Understand what is working and what isn’t. Constantly fine tune and A/B test your approach.
- Building Stakeholder Relationships: Communicate proactively to stakeholders and team members; partner with your PR, marketing, and events colleagues on plans for campaigns, announcements, and events.
- Identifying Opportunities to Expand the Role of Social Community Management: Educate and inform your teammates – on the PR, events, sales, developers, and marketing teams – about how community management can be seeded into ongoing campaign activities.
Desired Skills and Experience:
- Expert-level writing and presentation skills.
- An analytical mind, with a keen interest in learning how systems/processes work.
- Experience working on a global or multi-national team.
- Experience in the technology industry and/or a B2B public relations role.
- Quick-thinking, adaptable, and resilient to constant change.
- Knowledge of and experience with social media management and listening tools such as Sprinklr, Sprout Social, Brandwatch.
- Knowledge of and experience with enterprise content marketing tools such Wrike, Asana, Jira.
- Experience collecting and working with data in tools such as Adobe Analytics, Power Pivot, Tableau, Grafana, etc.
Responsibilities
The Global Social Community Manager plays a pivotal role in expanding our response management operations across corporate social media channels and in communities such as Reddit.
As the Global Social Community Manager, you will be responsible for:
- Daily monitoring and listening of conversation on corporate social media channels on X, LinkedIn, Facebook, Instagram, Threads, and YouTube and across the web.
- Identifying and analyzing trends, sentiment, hot topics, and leads.
- Proactively seeking opportunities.
- Building relationships with various teams across the company.
- Enhancing our tracking, reporting, and automation processes.
- Ensuring compliance with policies, brand guidelines, and adhering to industry best practices.
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $78,400 - $158,200 per year. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
