Sales Manager

Medivant Healthcare • Full-time • Phoenix, AZ, US • $85,000 - $90,000 / year • 1d ago

Position Summary

The Sales Manager is responsible for driving commercial success across Medivant Healthcare’s product portfolio. This role leads a team of call center sales representatives, manages key customer relationships, and collaborates with internal departments to support revenue growth, market expansion, and customer satisfaction.

The ideal candidate has extensive call center sales leadership experience, strong knowledge of pharmaceutical or healthcare markets, and a proven ability to motivate teams while delivering an exceptional customer experience.

Key Responsibilities1. Sales Team Leadership & Performance Management

Lead, coach, and develop a team of 8–12 call center sales representatives responsible for inbound and outbound outreach, lead qualification, and account support
Establish daily, weekly, and monthly performance expectations with clearly defined KPIs, including call volume, conversions, follow-ups, pipeline health, and customer retention
Conduct ongoing training related to compliance, product knowledge, CRM best practices, objection handling, and customer engagement excellence
Monitor individual and team performance, provide real-time coaching, conduct performance reviews, and implement performance improvement plans as needed
Foster and maintain a culture of accountability, compliance, collaboration, and high performance

2. Sales Execution & Market Growth

Manage and support key strategic customer accounts across assigned territories and customer segments
Lead the team in executing sales and market expansion strategies across Medivant’s product offerings
Partner with field sales, marketing, and operations teams to ensure aligned outreach and consistent messaging
Support achievement of overall company revenue targets through a coordinated combination of field sales and call center execution

3. Customer Relationship Oversight

Serve as the primary escalation point for high-value customers and complex account needs
Ensure call center representatives deliver a best-in-class customer experience, including timely communication, accuracy, and follow-through
Oversee onboarding of new accounts and ensure seamless coordination between sales, logistics, operations, and customer support teams
Maintain strong customer relationships with clinics, hospitals, infusion centers, and healthcare networks

4. Strategic Sales Management

Develop and execute commercial strategies to drive revenue growth, market penetration, and long-term customer retention
Evaluate market trends, competitive activity, and account analytics to identify opportunities and adjust sales tactics
Deliver accurate sales forecasts and contribute to monthly and quarterly business reviews
Collaborate with marketing to refine messaging and with operations to manage supply, inventory, and demand planning

5. Cross-Functional Collaboration

Partner closely with Marketing, Medical Affairs, Engineering, Operations, and Supply Chain teams to ensure alignment across commercial initiatives
Communicate customer feedback, market insights, and competitive intelligence to internal stakeholders
Support the development and implementation of sales programs, training materials, and customer-facing tools

Qualifications

Required

7–10 years of experience in call center sales leadership
Bachelor’s degree in business, Marketing, Life Sciences, or a related field
Strong background in pharmaceutical, healthcare, or specialty product sales
Demonstrated success managing sales teams with defined KPIs and performance accountability
Proven ability to manage high-value accounts and complex customer relationships
Strong analytical skills with the ability to interpret performance metrics and drive data-based decisions
Excellent communication, coaching, and motivational leadership skills
Ability to travel as needed for key accounts and business priorities (approximately 20–40%)

Preferred