Job DetailsOverview:
We are seeking a motivated and customer-focused Account Manager to manage and grow relationships with our key clients. The ideal candidate will be responsible for ensuring client satisfaction, identifying opportunities for upselling and cross-selling, and driving revenue growth within their sales region. This role requires a desire to exceed quota, excellent interpersonal skills, a proactive approach to client engagement, and a strong ability to navigate complex customer needs.
Job Activities
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Client Relationship Management
Serve as the primary point of contact for assigned clients, fostering trust and loyalty.
Regularly meet with clients to understand their goals, challenges, and evolving needs.
Ensure timely and effective resolution of client issues by coordinating with internal teams.
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Account Growth and Retention
Identify upselling and cross-selling opportunities
Collaborate with sales and marketing teams to present new solutions tailored to client needs.
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Strategic Account Planning
Develop and execute account plans for key clients, focusing on long-term growth and success.
Monitor and analyze client installations to identify improvement areas and value-add opportunities.
Partner with internal stakeholders to align strategies and resources with client objectives.
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Operational Excellence
Maintain accurate and up-to-date client information in CRM and other tools.
Ensure all client activities are well-documented and reported for organizational transparency.
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Reporting and Insights
Prepare regular updates on account performance, client feedback, and revenue forecasts.
Share insights with leadership to inform broader account management and product strategies.QualificationsRequired Skills and Experience
Bachelor’s degree in Business, Marketing, or a related field.
3+ years of experience in account management, new business, or a related quota carrying role.
Proven ability to manage multiple clients and projects simultaneously.
Strong interpersonal and communication skills, with a focus on relationship-building.
Proficiency in CRM software (e.g., Salesforce), as well as sales enablement and reporting tools.
Preferred Skills
Familiarity with account planning methodologies (e.g., BANT).
Analytical mindset with the ability to use data to drive client strategies.
Competencies:
Drive for Results = Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
Customer Focus = Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Timely Decision Making = Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision
Priority Setting = Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus
Perseverance = Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks
Dealing With Ambiguity = Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty
