Are you interested in harnessing technology and AI to transform healthcare?
At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.
We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.
About the Role
The Director, Implementations leads a team of professionals provides end-to-end leadership for highly complex implementations for XiFin’s largest enterprise customers across laboratory, pathology, radiology, medical device, pharmacy, and adjacent healthcare markets, with a particular focus on users of our integrated products. This role is accountable for overall implementation success, including delivery timelines, resource strategy, risk management, customer satisfaction, and value realization.
As a hands-on leader, you and your team will provide strategic partnership on these implementations, working directly with customer C-suite stakeholders and senior XiFin leadership. A key focus of this role is leveraging AI, machine learning, and automation to modernize implementation delivery, reduce time-to-value, proactively manage risk, and continuously improve implementation outcomes.
In addition to leading new implementations, this role drives expanded implementations, platform adoption, and new business lines for large enterprise customers, partnering closely with Sales, Product, Engineering, and Customer Success.
This is an onsite position located in our Charleston, SC or San Diego, CA locations.
How you will make an impact:
Enterprise Implementation Leadership
- Lead a team of implementation professionals, responsible for the hiring, training and professional development of the team and delivery of an exceptional customer experience
- Lead planning and execution of large-scale, enterprise implementations and expansions for our integrated products
- Own overall implementation outcomes, including scope, timeline, resourcing, risk, and customer satisfaction
- Drive consistency and scalability through standardized implementation frameworks, governance models, and delivery metrics
- Navigate complex customer environments, managing conflict, negotiations, and competing priorities while maintaining strong partnerships
AI-Driven Execution & Continuous Improvement
- Partner with Product and technology teams and process improvement experts to optimize and operationalize AI-enabled tools that improve accuracy, speed, and quality of implementations
- Use data-driven insights and analytics to proactively manage delivery health, forecast risks, and optimize resource utilization
Executive Engagement & Communication
- Act as a trusted executive advisor to customer C-suite and senior leadership, clearly communicating progress, risks, and value realization
- Lead executive steering committees, status reviews, and escalation discussions with confidence and credibility
Operational Oversight
- Own and manage enterprise implementation project plans, milestone reporting, and executive dashboards
- Oversee critical implementation activities including:
- Conversion file strategy and execution
- HL7 interfaces, APIs, and web services
- EDI payer enrollment and connectivity
- Pre-live and parallel claim testing
Growth & New Business Enablement
- Support new product introductions and new business lines, ensuring implementation readiness and scalable delivery models
- Partner with Sales and Account Management to drive expansion opportunities within existing enterprise customers
- Provide implementation expertise during pre-sales and solutioning for complex enterprise deals
What you will bring to the team:
We’re looking for someone with a strong executive presence who is passionate about the customer experience. You might be a great fit if you:
- Are able to translate complex technical and operational topics into clear business outcomes
- Possess strong business acumen with the ability to connect implementation execution to customer value and strategic outcomes
- Demonstrate confidence and credibility in executive-level discussions, both externally with customers and internally with senior leadership
- Have a passion for innovation, continuous improvement, and leveraging emerging technologies such as AI and machine learning
Skills and experience you have:
You don’t need to check every box. We will consider a combination of education and experience, including:
- Bachelor’s degree in Business, Healthcare IT, Management, or a related field
- 5+ years of progressive experience in project or program leadership, preferably within healthcare SaaS or revenue cycle management
- Demonstrated experience with the Software Development Life Cycle (SDLC)
- Experience leading cross-functional, matrixed teams in complex customer environments
- Formal project management training and/or certification (PMP preferred)
- Must be willing to travel domestically 20 %
Why XiFin?
We’re more than just a healthcare technology company—we’re a team that cares about people.
Here’s a glimpse at what we offer:
- Comprehensive health benefits including medical, dental, vision, and telehealth
- 401(k) with company match and personalized financial coaching to support your financial future
- Health Savings Account (HSA) with company contributions
- Wellness incentives that reward your preventative healthcare activities
- Tuition assistance to support your education and growth
- Flexible time off and company-paid holidays
- Social and fun events to build community at our locations!
Pay Transparency
At XiFin, we believe in pay transparency and fairness. The expected annual salary range for this role is $165,000 to $210,000, based on your experience, skills, and geographic location.
Depending on your qualifications, you may be considered for either a Director or Senior Director title. Final compensation will be determined during the selection process and may vary accordingly.
Accessibility & Accommodations
We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901.
Equal Opportunity Employer
XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.
Ready to apply?
We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.
