Customer Payments Specialist

LSPedia • Full-time • Farmington Hills, MI • $35,000 - $45,000 / year • 15h ago

Location: Farmington Hills, MI
Reports to: Customer Success Manager
Type: Full-Time

LSPedia is a fast-growing SaaS company serving the pharmaceutical supply chain. We are seeking a highly organized, customer-friendly Accounts Receivable & Customer Payments Specialist to ensure timely and accurate collection of subscription and services payments while preserving strong customer relationships.

This role is responsible for monitoring customer payment activity, identifying failed or overdue payments, and proactively engaging customers to resolve issues such as expired credit cards, billing errors, or payment delays.

Key Responsibilities
Monitor customer new subscription, renewals, and credit card payments daily
Identify failed, declined, or overdue payments and take prompt follow-up action
Contact customers professionally and courteously to resolve payment issues
Assist customers with setting up, updating expired credit cards, or payment methods
Coordinate with Customer Success and Support teams to ensure smooth resolution
Maintain accurate notes and records in CRM
Track collection status and escalate unresolved issues appropriately
Support monthly close by reconcile payments in CRM and Sales Receipt in Accounting System.
What Success Looks Like
High on-time payment rate and reduced aging AR
Positive customer feedback during payment-related interactions
Minimal escalations and disputes
Clean, accurate billing and payment records
Qualifications
3+years experience in accounts receivable, billing, or subscription collections

Experience in SaaS, subscription, or recurring billing environments preferred
Strong communication skills with a calm, pleasant, and professional demeanor
High attention to detail and strong follow-through
Comfortable working with CRM, billing platforms, and accounting systems (Hubspot, QBO, Stripe, Paypal, etc.)
Ability to handle sensitive financial conversations with empathy and clarity
Why This Role Matters

You will play a critical role in maintaining LSPedia’ s financial health while preserving the trust and experience of our customers. This role requires both financial discipline and customer care.