Why Join Omnicell?
At Omnicell, we are committed to improving healthcare operations and patient safety through innovative technology and exceptional service. As an
Order Processing Coordinator, you will play a critical role in ensuring a seamless customer experience by managing service part orders with accuracy and efficiency. If you thrive in a fast-paced environment and enjoy delivering outstanding customer support, this is the role for you.
What You’ll Do
- Process Service Orders: Accurately enter service requirements into ERP and Service Management systems.
- Manage Returns: Create and track return material authorizations (RMAs) and shipping labels.
- Communicate Effectively: Provide timely updates on order and return status to customers and internal teams.
- Support Critical Needs: Deliver after-hours, on-call support for urgent part orders.
- Customer Interaction: Respond to phone calls and email requests from customers and Omnicell employees with professionalism and care.
- Ensure Accuracy: Maintain attention to detail in all data entry and order processing activities.
Who You Are
- Strong communicator with excellent written and verbal skills.
- Customer-focused with a passion for delivering exceptional service.
- Highly organized and detail-oriented, able to manage multiple tasks effectively.
- Proficient in computer systems and comfortable working in ERP environments.
- Basic Qualifications:
- High school diploma.
- Minimum of 2 years’ experience in an order entry environment.
- Preferred Qualifications:
- Experience in service order entry.
- Familiarity with SAP ERP.
- Skilled in problem-solving and independent decision-making.
How You’ll Elevate At Omnicell
- Customer Focus: Ensure every interaction reflects Omnicell’s commitment to quality and reliability.
- Collaboration: Work closely with internal teams to resolve issues and meet customer needs.
- Accountability: Take ownership of tasks and deliver results with precision and timeliness.
- Continuous Improvement: Identify opportunities to streamline processes and enhance efficiency.
Working Conditions
- Remote work environment.
- Overtime as required.
- Participation in after-hours, on-call rotation.
- Must be legally authorized to work in the U.S. without sponsorship.
- Ability to pass background and employment verification checks.
