Who is ScriptPro?
Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.
The roles within ScriptPro’s Field Operations department involve direct interaction with customers, which provides an unique opportunity to understand their needs and deliver tailored solutions. These teams are involved with the implementation and maintenance of our customer’s environment and infrastructure. This is a technical and collaborative role with the ability to make an impact on pharmacy systems.
Job Summary: The Network Administrator will work alongside Customer Service teams and System Administrators on customer networks in support of ScriptPro’s pharmacy automation and pharmacy system products. This individual will configure and remotely support network devices to company standards, including but not limited to Virtual and Physical Firewalls, Routers, Access Points and Switches. This position also works with onsite technicians and customers to troubleshoot network connectivity and performance issues.
Reporting Relationship: Supervisor, Network Engineering
Shift: Generally, Monday through Friday 8am-5pm. This hybrid role requires a combination of weekly on-campus and remote work; specific days are determined by business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.
Scope of the Role:
- Assist with the support of networks for new and existing customers
- Implement and support various VPN connections with customers for remote access to customer systems
- Support multiple network and firewall configurations on customer systems
- Remotely support approved network hardware for connectivity at customer premise
- Remotely support Wireless (802.11) networks for customer systems
- Remotely support remote access connectivity to/from customer systems
- Provide technical documentation to other customer service and training groups for procedure/training development
- Work with customers and customer IT to resolve network problems via ticketing and phone system
- Perform other duties as assigned
Required Qualifications:
- Bachelor’s degree in a business technology or computer science discipline, or an equivalent combination of education and experience
- 1+ year experience configuring and deploying CISCO internetworking devices, firewalls, switches, and routers
- 1+ year experience with CISCO Defense Orchestrator (CDO), CISCO iOS, CISCO Nexus, CISCO Secure Firewall and similar platforms
- Experience with Fiber, iSCSI, L3 switch administration, L4 router administration, and Firewall configuration
- Comprehensive understanding of TCP/IP and networking concepts (VLANs, protocols, topologies, cabling) specifically in MS Windows OS environments
- Virtual machine administration of vSphere or AHV
- Advanced level of knowledge using industry best practices for installing, deploying, documenting, and troubleshooting network technologies
- Ability to support flexible schedule in support of 24x7 customers
- Strong ability to thoroughly analyze and troubleshoot network issues
- Excellent organizational skills with the ability to prioritize multiple requests, manage multiple tasks, and manage time effectively
- High level of motivation, assertiveness, adaptability, and the enthusiasm to grow according to the demands of the position
- Excellent customer service skills and the ability to work toward a common goal
- Strong analytical skills, including a high level of attention to detail
- Ability to present technical ideas and issues utilizing visualization tools, such as Microsoft Visio and Power Point
- Excellent written and verbal communication skills
- Ability to prioritize multiple tasks and functions
Remote Work Requirements:
- Must have high-speed reliable internet access with a hard-wired connection
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
Benefits:
At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.
- Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
- Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
Employment Conditions:
It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.
This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.
Working Conditions:
Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.
ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.
The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, will engage only with pre-approved, contracted agency partners.
The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.
Please visit www.scriptpro.com to learn more about the mission of our company.
