Summary
The primary functions of the Pharmacy Technician are to provide administrative - clerical - and basic clinical support to the pharmacist managed anticoagulation - CITC - and Weight Loss Clinics. This work includes laboratory value monitoring - medical chart / action profile poly-pharmacy reviews - drug utilization evaluation monitoring - telephone logistical support - supplemental patient education communication - scheduling support - and QA monitoring.
Qualifications Basic Requirements:
- To qualify for appointment to this position - all applicants must possess the following: Citizenship - You must be a citizen of the United States English Language Proficiency - You must be proficient in spoken and written English as required by 38 U.S.C. 7402(d) - and 7407(d) Education or Experience: None required
- For all grade levels and positions that accept both education and experience to qualify - equivalent combinations of qualifying education and experience that total at least 100% are qualifying
- The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade level
- Certification (GS-07 and above): For positions above the full performance level - the employee must pass a national certification exam and hold an active national certification through either: Pharmacy Technician Certification Board (PTCB) - Certified Pharmacy Technician (CPhT)
- National Healthcareer Association (NHA) - Certified Pharmacy Technician (ExCPT)
- Pharmacy Technician - GS-08 Grade Requirements: Experience: In addition to meeting the basic requirements - to qualify for the GS-08 you must possess at least 1 year of experience equivalent to the next lower grade level (GS-07)
- Experience includes mentoring and training lower graded pharmacy technicians in the practice setting
- assisting advanced/ specialized pharmacy technicians and participating in performance improvement initiatives
- using independent judgement to perform the full range of duties in the pharmacy
- functioning as staff pharmacy technicians in various locations of the pharmacy - including pharmacy contact centers and other non-traditional pharmacy locations - with minimal oversight
- Certification: For positions above the full performance level - the employee must pass a national certification exam and hold an active national certification through either: Pharmacy Technician Certification Board (PTCB) - Certified Pharmacy Technician (CPhT)
- National Healthcareer Association (NHA) - Certified Pharmacy Technician (ExCPT)
- Knowledge - Skills and Abilities (KSAs)
- In addition to the experience above - the candidate must demonstrate the following technical KSAs: Comprehensive knowledge of concepts - principles - methodology and policies in a specialized area or section of pharmacy (such as sterile compounding - controlled substances - automation - clinical pharmacy - contact center - etc.) Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures
- Ability to evaluate - analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy
- Preferred Experience: At least one year of recent experience in a current or previous job that includes anticoagulation management or hospital pharmacy
- All qualifying experience you possess must be clearly described in your application package
- We will not make assumptions when reviewing applications
- Failure to demonstrate your experience in your resume may result in disqualification
- It is strongly recommended that you write to each KSA in your application package
- Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
- Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position
- Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination
- Incumbent will be required to complete a driving physical.
Duties
- Duties include - but are not limited to: Routinely reviews computer medication profile for prescription duplication - therapeutic duplication - prescription noncompliance - allergies / adverse drug reactions - changes in medications - health - alcohol consumption - signs and symptoms of bleeding or thromboembolic events - upcoming surgery or procedures - and falls
- Reports identified patients to the assigned clinical pharmacist or supervisor for evaluation
- Routinely reviews laboratory monitoring reports for selected disease states and identified patients with lab values beyond normal limits
- Reports identified patients to the assigned clinical pharmacist for evaluation
- Routinely performs patient medical chart - medication profile - and action profile reviews to identify poly-pharmacy situations
- Reports identified patients to the assigned clinical pharmacist for evaluation
- Provides supplemental reinforcement education for patients concerning operational issues or need for therapy compliance
- Documents clinical and operational activities in CPRS and Vista
- Assists in orientation of pharmacy learners (residents - pharmacy students) or new employees (pharmacists - new technicians)
- Helps review - process - or triage messages within the secure messenger app - message manager - or other VA communication tools to the clinical pharmacy specialist as indicated
- Supplements clinical pharmacists in ensuring safe utilization of DOAC agents by reviewing and processing patient flags on the National VA DOAC Dashboard
- Communicates with Veterans taking DOACs via telephone or letters to address potential non-adherence - facilitate the scheduling of labs at a VA facility - or identifying recent labs obtained within the community
- Monitors the overdue for labs queue on the National VA DOAC Dashboard by reviewing CPRS - Vista images - or JLV for community-based labs
- With the assistance of the Clinical Pharmacy Specialist - the technician will communicate with physicians / providers regarding DOAC orders that are without refills or expired
- Provides clinical support through telephone and voicemail triage - appointment scheduling across multiple pharmacy clinics - e-faxing - and mailing
- Reviews clinic consults and Return to Clinic (RTC) orders routinely to schedule new patients and follow-up visits
- Ensures accurate documentation in both the CITC activity log and CPRS notes
- Processes eRx prescriptions by verifying patient - provider - and medication information - confirming CITC coverage - and addressing rejected prescriptions according to established protocols
- Monitors multiple clinics for records of patients who fail to show for scheduled appointments and initiate reminders to ensure continuum of care
- Work Schedule: Monday-Friday - 7:30am to 4:00pm Telework: Not Available Virtual: This is not a virtual position
- Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
