Field Service Asset Coordinator

Rees Scientific • Full-time • Trenton, NJ • $20 - $24 / hour • 1d ago

Job Summary:

You will be responsible for ensuring the Service Field has the tools, equipment, meters, and parts to complete the job efficiently. You will collaborate closely with internal teams and vendors to coordinate access permissions, troubleshoot issues that arise in the field, and maintain databases to ensure compliance with meters kits assigned to Technicians. The Field Service Asset Coordinator must possess excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities (including but not limited to):

Serve as the primary point of contact for all equipment-related inquiries and issues.
Organize all the items needed to provide a new technician with equipment they will use daily to perform their job efficiently.
Troubleshoot equipment problems and resolve issues promptly to minimize disruptions to field operations.
Maintain accurate records of internal databases.
Maintain all certificates for calibrated meters issued to Field Service.
Issue Meter Kits to the technicians.
Contact Technicians when their meter kit is due for calibration.
Provide training and guidance to field service personnel on access procedures and security protocols.
Stay updated on industry best practices and regulatory requirements related to access control and security.
Other duties as assigned

Requirements and Skills:

Bachelor's degree in business administration, security management, or a related field (preferred).
Proven experience in customer service.
Strong interpersonal skills and the ability to communicate effectively with internal teams, clients, and external partners.
Excellent organizational and time-management abilities.
Attention to detail and a commitment to accuracy.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in Microsoft Office suite and access control software.
Knowledge of security protocols and best practices is a plus.