Client Services Specialist

MEDITECH • Full-time • Massachusetts, United States, US • $54,000 - $66,000 / year • 4d ago

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Job Type

Full-time

Description

Clinical applications: The largest focus for healthcare professionals is patient care. In this role, you will have the opportunity to assist these individuals with issues relating to the enterprise health record - so they can be there for those who need them most.

Financial applications: Here, you can use your skills to work with customers in an effort to resolve issues within the scheduling, registration, or billing applications of our software.

As a member of our Client Services team, your job would involve:

Troubleshooting, researching, and solving customer software and system problems
Acting as the primary contact for clients
Answering customer questions
Processing requests for software enhancements and system modifications
Corresponding with customers over the phone and through letters, fax and email
Providing customer education, both internally at MEDITECH and at customer sites
Working on a variety of group projects, communicating with development staff
Mentoring co-workers
Traveling 20-30% of the time, as requested.

Requirements

Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experience
No specific experience is necessary; we will train you!
Experience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required
Exceptional written and verbal communication skills
Exceptional project management and organizational skills
Ability to work well independently and as part of a team
Ability to multi-task in a fast-paced environment
Strong interpersonal and presentation skills
This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines.
You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

Hiring salary range: $54,000- $66,000 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.