Position: Training Coordinator
Department: Patient Support Center / Call Center
Reports To: Training Supervisor
FLSA: Non-Exempt
Regular work shifts may vary: The Pharmacies operating hours are 8:00 am – 11:00 pm EST Monday through Friday, and Saturday through Sunday 8:00 am - 8:00 pm EST.
At our discretion five 8-hour shifts will be assigned during any of the pharmacy operating hours.
Primary Function
Designs and conducts HUB training programs. Monitors and reports the effectiveness of training employees. Involved in initial training plan design and existing plan enhancements.
Job Scope And Major Responsibilities
- Evaluate and prepare training materials (outlines, text and handouts).
- Coordinate, schedule and conduct business and technical training for new hires and current employees.
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
- Monitor training costs.
- Identify and assess training needs of staff by conferring with managers and supervisors or conducting surveys.
- Produce training materials for in-house courses as appropriate. Amend and revise materials as necessary, to adapt to changes that occur.
- Facilitate the execution of all training plans.
- Periodically, evaluate training effectiveness.
- Acts as a support fielding questions and issues from staff related to the business and/or systems.
- Handles related tasks as assigned.
- Serve as quality improvement coordinator when sanctioned by the Quality Oversight Committee.
- Coordinate all aspects of assigned quality improvement projects.
- Review and evaluate periodic staff training of adverse events and product complaints.
- Travel required on an as needed basis.
- Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions.
- Regular attendance and schedule adherence is critical.
- Adhering to company policies and procedures.
- Possess a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions.
- Working outside of core business hours may be required.
- Other duties as assigned.
- Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”).
Performance Criteria
- Effectiveness in creating and delivering training
- Collaboration with line management to develop targeted solutions that fit timing and business requirements (creation of an agile training process)
Minimum Required Qualifications
New Jersey Office ONLY:
- Must be registered with the State of New Jersey Board of Pharmacy as a Pharmacy Technician.
Nevada Office ONLY
- Must have Nevada Pharmacy Technician License. Technician Trainee License, issued by the Nevada State Board of Pharmacy is permitted only for internal candidates striving to obtain their Nevada Pharmacy Technician license.
Arizona Office ONLY
- Pharmacy Technician License (requires national certification by PTCB or ExCPT), or Technician Trainee License, issued by the Arizona State Board of Pharmacy.
Pennsylvania Office ONLY
- All onsite employees must have PA Pharmacy Technician License.
All Locations:
- Bachelor's degree in a related field such as Human Resources, Business Administration, Education, or Communications is required. May accept an Associate's degree or a high school diploma with a combination of extensive experience.
- 3-5 years’ experience (preferably Pharma/Healthcare)
- Ability to learn the tactical components of the Hub role
- Excellent written and oral communication skills
- The ability to work collaboratively with line & senior management
- Proficient in Microsoft Office suite of products (i.e., Excel, Word, PowerPoint)
- Strong organizational skills are necessary to manage multiple projects and tasks simultaneously.
- Ability to work in a fast-paced changing environment.
- Reliable and consistent attendance and schedule adherence is required.
This company is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws .
