Position: Patient Support Center Supervisor
Department: Patient Support Center / Call Center
Reports To: DirectorOperations
FLSA: Exempt
The Pharmacies operating hours are 8:00 am – 11:00 pm EST Monday through Friday, and Saturday through Sunday 8:00 am - 8:00 pm EST.
Primary Function
The incumbent is responsible for executing program requirements and managing daily workflow.
Job Scope And Major Responsibilities
- Managing the workflow of their employees and delegating tasks.
- Hold engaging team meetings and/or one-on-ones routinely with Team Leads.
- Monitor quality and performance of the team and demonstrate the ability to provide feedback in an effective manner that drives change in behavior and results.
- Accomplishes staff job results by coaching, counseling, and disciplining employees.
- Training and onboarding.
- Work in conjunction with Management Team and the Quality Assurance Team to communicate productivity gaps and quality as it pertains to the program.
- Interface with programmers as needed to address any system enhancements or difficulties.
- Creating team schedules and time and attendance management.
- Setting goals for workers and making sure they comply with the company’s policies and procedures.
- Identify potential training gaps, escalating these to site leadership.
- Alert site leadership to any potential staff matters, including performance or behavioral issues.
- Ensuring that business goals, deadlines and performance standards are met
- Maintain tracking document and crosscheck to ensure platform/tracking document accuracy
- Attend manufacturer meetings to support ongoing program development
- Establish effective rapport with other employees, clients, physicians, pharmacies, and clients
- Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions.
- Attendance and is critical.
- Adhering to company policies and procedures.
- Possess a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions.
- Working outside of core business hours may be required.
- Other duties as assigned.
- Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”).
Performance Criteria
Success is defined by accurate and timely routing of referrals and reporting as well high levels of customer service.
Required Qualifications
New Jersey Office ONLY:
- Must be registered with the State of New Jersey Board of Pharmacy as a Pharmacy Technician.
Nevada Office ONLY
- Must have Nevada Pharmacy Technician License. Technician Trainee License, issued by the Nevada State Board of Pharmacy is permitted only for internal candidates striving to obtain their Nevada Pharmacy Technician license.
Arizona Office ONLY
- Pharmacy Technician License (requires national certification by PTCB or ExCPT), or Technician Trainee License, issued by the Arizona State Board of Pharmacy.
Pennsylvania Office ONLY
- All onsite employees must have PA Pharmacy Technician License.
ALL LOCATIONS:
- Minimum 3-5 years pharmacy experience.
- Some previous management experience preferred.
- Individual must possess exemplary communication, organization, and time management skills.
- Knowledge of ASPN network capabilities is also preferred.
- Reliable and consistent attendance is required.
Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws .
