Position Summary
The Sample Submission Supervisor oversees daily sample submission operations and supervises the Sample Submission team to ensure accurate sample handling, compliance with Standard Operating Procedures (SOPs), and high levels of client satisfaction. This role is responsible for assigning and prioritizing work based on daily sample volume, overseeing sample receipt and tracking activities, and ensuring consistent execution of labeling, documentation, routing, and disposal procedures. The position provides operational leadership, workload coordination, and performance oversight while supporting company growth, service metrics, and cross-functional collaboration.
What You Will Do
- Maintain and manage new and existing client relationships through phone and email communication.
- Oversee receipt of incoming samples and ensure accurate data entry into the computerized tracking system, maintaining sample traceability throughout the analytical process.
- Assess daily sample volume and operational demands to delegate tasks and distribute workload among team members to ensure timely and compliant processing.
- Assign, prioritize, and adjust daily tasks and responsibilities to balance workload and meet turnaround time expectations.
- Supervise consistent sample labeling, documentation, internal release logs, routing to appropriate departments, and compliant sample disposal.
- Oversee daily operations of the Sample Submission team, ensuring adherence to SOPs, regulatory requirements, and quality standards.
- Provide direction and oversight for routine correspondence and administrative tasks performed by the team.
- Conduct weekly team meetings to communicate company updates, initiatives, workload expectations, and performance goals.
- Develop, monitor, and report on service metrics, quotas, special projects, and team performance objectives.
- Oversee call monitoring activities related to quality assurance, service promotions, and business development.
- Ensure customer satisfaction by proactively addressing client concerns and resolving escalated issues.
- Collaborate with Eagle Operations and cross-functional teams to meet client and business needs.
- Ensure department objectives align with overall corporate goals and growth strategies.
- Support marketing initiatives, sales targets, and assigned business development goals.
- Maintain a clean and compliant work environment, including oversight of sample areas, laboratory housekeeping, and safety practices.
- Perform administrative and office duties as required and support special projects as assigned.
Who You Are
- Bachelor’s degree in Life Sciences, Laboratory Science, or related field preferred, or equivalent combination of education and experience.
- Minimum of 3–5 years of experience in laboratory operations, sample handling, or related quality/production environment.
- Prior experience in a supervisory or team lead role is strongly preferred.
- Experience with regulatory environments (cGMP, ISO, FDA, or similar) is a plus.
- Strong leadership, coaching, and team management skills.
- Demonstrated ability to prioritize, delegate, and manage workload based on operational demands.
- Excellent organizational and time-management skills in a fast-paced environment.
- Strong written and verbal communication skills for internal and client-facing interactions.
- Proficiency with computerized tracking systems, data entry, and reporting tools.
- Knowledge of laboratory safety practices, SOPs, and regulatory compliance standards.
- Ability to analyze workflow, identify process improvements, and implement solutions.
- Ability to manage multiple tasks, handle interruptions, and maintain attention to detail.
Who We Are
Serving customers since 2004, Eagle offers the highest quality in preparation testing for sterility, bacterial endotoxins, microbial detection, beyond-use dating (BUD) determination and active ingredient potency. State-of-the-art equipment, combined with the experience and knowledge of our team, makes Eagle the best choice for all testing needs. The Eagle team is committed not only to performing the best quality control testing, but also working relentlessly with our customers on solutions if tests receive unexpected results. Learn more at www.eagleanalytical.com.
