About Medivant Healthcare
Medivant Healthcare is a rapidly growing U.S.-based pharmaceutical manufacturer specializing in sterile injectable medications and cost-effective solutions for hospitals, health systems, clinics, and specialty care providers. With a strong commitment to reliability, quality, and operational excellence, Medivant continues to expand its specialty portfolio to improve provider access and patient outcomes.
We are seeking an experienced and highly driven
Avastin Sales Manager to lead our ophthalmic and oncology commercial efforts, while managing a high-performing call center sales team and supporting national account growth.
Position Summary
The
Avastin Sales Manager is responsible for driving commercial success for Avastin within the retina, oncology, and specialty infusion markets. This role leads a team of call center sales representatives, manages key customer relationships, and collaborates with internal departments to maximize growth and market expansion. The ideal candidate has extensive call center sales leadership experience, strong ophthalmic market knowledge, and a proven ability to motivate teams while delivering exceptional customer engagement.
Key Responsibilities
- Sales Team Leadership & Performance Management
- Directly lead, coach, and develop a team of 8–12 call center sales representatives responsible for inbound/outbound outreach, lead qualification, and account support.
- Set daily, weekly, and monthly performance expectations with clear KPIs including call volume, conversions, follow-ups, pipeline health, and customer retention.
- Conduct continuous training on compliance, product knowledge, CRM best practices, objection handling, and customer relationship excellence.
- Monitor individual and team performance, providing real-time coaching, conducting performance reviews, and implementing improvement plans when required.
- Foster and maintain a strong culture of accountability, compliance, and high performance across the team.
- Retina Market Sales & Territory Execution
- Manage key strategic ophthalmology and retina-focused customer accounts while supporting call center reps in growing clinic utilization.
- Lead the team in executing territory and market expansion strategies for Avastin across ophthalmic and retina segments.
- Partner with field teams, marketing, and operations to ensure aligned outreach and consistent messaging.
- Achieve overall company Avastin revenue targets through a coordinated combination of field sales + call center execution.
- Customer Relationship Oversight
- Serve as the primary escalation point for high-value clients and complex account needs.
- Ensure call center representatives deliver a best-in-class customer experience including timely responses, accurate information, and strong follow-through.
- Oversee the onboarding of new accounts, ensuring seamless handoff from sales to logistics, operations, and customer support.
- Maintain strong customer relationships within ophthalmology, oncology, hospital outpatient departments, and integrated delivery networks.
- Strategic Sales Management
- Develop and execute commercial strategies to drive revenue growth, market penetration, and long-term customer retention.
- Evaluate market trends, competitive activity, and account analytics to identify opportunities and adjust tactics.
- Deliver accurate sales forecasts and contribute to monthly and quarterly business reports.
- Collaborate with marketing to refine messaging and with operations to manage supply, inventory, and demand planning.
- Cross-Functional Collaboration
- Partner closely with Medivant’s Marketing, Medical Affairs, Engineering, Operations, and Supply Chain teams to ensure alignment across commercial initiatives.
- Communicate market insights, customer feedback, and competitive intelligence to internal stakeholders.
- Support the design and implementation of sales programs, training materials, and customer-facing tools.
Required Qualifications
- 7–10 years minimum experience in call center sales leadership (non-negotiable).
- Bachelor’s degree in Business, Life Sciences, Marketing, or related field.
- Strong background in specialty injectables, ophthalmology, retina, oncology, biosimilars, or sterile pharmaceuticals.
- Demonstrated success managing sales teams with clear KPIs and performance accountability.
- Proven ability to engage high-value accounts and navigate complex customer needs.
- Strong analytical skills with the ability to interpret performance metrics and drive data-based decisions.
- Excellent communication, coaching, and motivational leadership skills.
- Ability to travel as needed for key accounts and business priorities (approx. 20–40%).
Preferred Qualifications
- Experience in the ophthalmic or retina market (strongly preferred).
- Experience selling Avastin or anti-VEGF therapies.
- Familiarity with buy-and-bill, reimbursement pathways, and specialty distribution.
- Experience in fast-paced or growth-stage pharmaceutical organizations.
Core Competencies
- High-Performance Team Leadership
- Call Center Sales Strategy & Operations
- Ophthalmology/Retina Market Knowledge
- Customer Relationship Management
- Data-Driven Execution
- Compliance & Quality Mindset
- Strategic Thinking & Scalability
- Strong Cross-Functional Collaboration
