The Account Manager is responsible for growing sales and contact base within their assigned territory by visiting and calling on customers, prospects, and leads in their specialized market. An Account Manager is also responsible for receiving, processing, and recording customer’s orders with interaction with Company team members who support the ordering, delivery, and billing process.
Responsibilitie
s• Schedule outside sales visits and process outbound calls to market product sales; identify needs and opportunities; and find solutions for customers
.• Prospect, lead generations, follow-up, expand territory by growing contacts in other department
s• Receive customers’ calls, faxes and emails and provide quotes and/or information about products & services; processes concerns/problems; and enter orders using company software
.• Record special dispositions and notes related to customer’s situation by company system
s• Attend trade shows and set up booth and markets products
.• Attend computer and customer process training
.• Train new employees in processing customer accounts as needed
.• Open accounts for customers by creating new records in database
.• Track the disposition of customer deliveries
.• Cross sell and up-sell to all customers
.• Provide the customers with the opportunity to receive a sample, promotional product or evaluation order and follow-up in a timely manner to close sal
e• Troubleshoot work-related problems by sharing new ideas with other team members an
dsupervisors and take responsibility for and ownership of departmental success
.• Refer customer requests for refunds, exchanges, and adjustments to Returns Department
.• Provide customer with estimate of shipping costs
.• Introduce/discuss our top product lines to every customer
.• Work with all company departments/teams to facilitate customer solutions: Manufacturing, Resource, Accounting, Returns, etc
.• Attend new and existing products training and team meeting
s• Maintain regular and predictable attendanc
e• Work safely to prevent on-the-job injuries by following ergonomic guideline
s• Actively contribute to maintaining a strong team and spirit and positive work environmen
t• Provides direction and assist the Assistant Account Managers reporting to them
.• High activity level in all sales activitie
s• Attend all required training
s• Reliable and organize
d• Actively adds contacts, departments, and accounts to our database by prospecting
.• Mentor to other HCL employees
.
Qualificatio
ns• Preferred bachelor’s degree in related field or equivalent education and experien
ce• Ability to travel minimum of 5 days a quart
er• Possesses 3 – 5 years of consultative sales related experien
ce• Must have ability to use Microsoft Word, Excel, Outlook, and PowerPoint at a high lev
el• Speaks confidently and articulately in front of a gro
up• Ability to work independently and as an effective team memb
er• Demonstrate the ability to think both analytically and creative
ly• Possess strong problem-solving skil
ls• The ability to communicate confidently, clearly, and effectively in front of grou
ps• Inbound/Outbound phone work: Requires ability to continually sit with frequent hand use a
ndfinger dexterity. Continuous ability for near/far vision and hearin
g.• Customer Visits, Travel, Trade shows: Frequent standing/walking/lifting and carrying up to 30 lb
s.without assistance. Occasional hand use, arm reach; need to kneel/squat. Continuous ability f
ornear/far vision and hearin
g.
