Brief Description
The Sales Support Specialist is responsible for supporting assigned sales territories. The SSS will support assigned territories with calling customers, prospects and leads in their specialized market to grow the customer base, while also selling and suggesting products to customers. The SSS is also responsible for receiving, processing, and recording customer’s orders, while interacting with company team members who support the ordering, delivery, and billing process.
Requirements
- High school diploma or equivalent
- Experience in a consultative selling or equivalent environment is preferred
- Foundational skill levels of reading for information, applied mathematics, locating information
- Possesses finger dexterity/spelling skills necessary to perform data entry at acceptable productive rate
- Maintains a high level of accuracy
- Ability to work effectively with company staff and customers
- Strong verbal and written skills
- Ability to work independently and manage work tasks effectively, as well as working effectively with team members
- Maintain satisfactory attendance and punctuality
- Thorough knowledge of Windows, order processing and internet software
- Maintain a satisfactory level of inbound and outbound calls
- Requires ability to continually sit with frequent preferred hand and other hand use and finger dexterity. Rare frequency to alternate sitting and standing; twisting; bending; kneeling and squatting. Continuous ability for near/far vision and hearing.
- Trade Shows: Frequent Standing/walking with occasional preferred and other hand use, as well as preferred and other arm reach; occasional need to kneel/squat. Continuous ability for near/far vision and hearing.
Summary
- Responsible for taking inbound calls and making outbound calls related to market product sales, current orders or quotes and find solutions for customers in assigned territories when appropriate
- Supports Account Managers when they are out of the office. (i.e. email, voice mail, etc.)
- Execute follow-up on orders and backorders. This will also include follow up on Sample items sent
out in the event the Account Manager is traveling. Supports Account Manager and assigned territory by growing contacts in other departments
- Site visits and trade shows, on occasion or as needed.
- Receives customer calls, faxes, and emails and provides quotes and/or information about products & services, processes concerns/problems, and enters orders using company software & generates reports as needed.
- Opens accounts for customers by creating new records in database, along with maintaining the integrity of our customer database. (i.e. account, ship to and contact clean-up)
- Tracks the disposition of customer deliveries and next day air orders as needed.
- Records special dispositions and notes related to customer’s situation when appropriate
- Independently cross and up-sells to all customers as well as introducing top product lines when appropriate
- Provides the customers with the opportunity to receive a sample promotional product or evaluation order and follow-up in a timely manner to close sale
- Troubleshoots work-related problems by sharing new ideas with other team members and supervisors and takes ownership of departmental success
- Refers customer requests for refunds, exchanges, and adjustments to their accounts to Returns Department
- Provides customer with estimate of shipping costs when requested
- Attends new and existing computer, customer process training, products training, and team meetings
- Works safely to prevent on-the-job injuries by following ergonomic guidelines (adhere to company safety policies)
- Actively contribute to maintaining a strong team and positive work environment
