Associate Director, Specialty Pharmacy Operations – Phoebe Specialty Pharmacy - Georgia
SUMMARY
Responsible and accountable for all operational issues within a defined territory. Shall be readily accessible to pharmacy staff and participate in departmental long-range planning. Demonstrate leadership and commitment to total quality management, including customer satisfaction and performance improvement. Adhere to and support all departmental policies, procedures, and initiatives.
ESSENTIAL FUNCTIONS
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
MANAGERIAL RESPONSIBILITIES:
- Oversees store business operations within the assigned territory, including financial responsibility and accountability. Manages P&L/financials, including expense control.
- Participates in specialty pharmacy accreditation activities and ensures pharmacy staff completes all training requirements.
- Manages subordinate employees, including but not limited to Pharmacist-In-Charge (PICs).
- Interviews potential candidates for open subordinate positions; makes hiring decisions as necessary.
- Provides clear goals and ensures appropriate access to training, coaching, and feedback. Ensures effective formal and informal performance management.
- Appraises subordinate’s performance through a formal review process on an annual basis as designated by Human Resources.
- Corrects behaviors and disciplines employees as necessary.
- Addresses escalated complaints and resolves issues.
- Applies good business process techniques and manages execution through key performance metrics and indicators.
- Oversees relocations, remodels, new store openings, and closings.
- Participates in mid to long-range strategic planning for business.
- Performs duties in accordance with established SOPs and aligned with the core values of the company in the best interest of our customers.
- Develops and mentors PIC’s, managers, and others for professional development and succession planning.
- Ensures prompt and smooth implementation of new pharmacy programs and ensures their continued execution.
- Ensures proper staffing levels in pharmacies and schedules temporary staff as needed.
- Other duties as assigned.
OVERSIGHT OF PHARMACY EMPLOYEES AND FACILITIES:
- In the temporary absence of the Pharmacist-In-Charge, serves in the capacity of supervising Pharmacist.
- Responsible for the overall safety and security of the pharmacy facilities and its operations.
- Ensures organizational and store compliance with Federal, State, and local laws and accreditation standards as well as company policies and procedures.
- Reviews and monitors dispensing incidents.
- Accountable for Loss Prevention activity, including investigations of unexplained losses; monitors for LP compliance. Oversees and audits physical inventories at each site.
BUSINESS DEVELOPMENT:
- Sets goals, strategies, and expectations for retention of existing business and achieving growth imperatives.
- Oversees operational implementation of new business contracts, including 3rd party, manual, and 340b programs.
EDUCATION AND EXPERIENCE
Basic Qualifications (Required)
- Pharm.D. or BS Pharmacy degree from an accredited college of pharmacy.
- Must possess a current Pharmacist license in good standing in the state of Georgia.
- 5+ years of combined experience in retail, specialty, or mail-order pharmacy management.
Preferred Qualifications
- Multi-site management experience.
- Clinical and Quality improvement experience.
- Thorough knowledge of pharmacy operations, workflow, pharmaceutical care, and pharmacy benefit management practices.
COMPETENCIES
- Must be willing to travel for the position.
- Strong leadership skills.
- Strong financial and business acumen.
- Ability to assess process efficiency and implement process improvement.
- Ability to work collaboratively and align the team to achieve corporate initiatives.
- Able to adapt to change and support and promote others to adapt and embrace new ways of doing things. Able to challenge the status quo and contribute to the implementation of best practices.
- Demonstrates competency in specialty disease states and service models, including but not limited to Transplant, Hepatitis C, HIV, Autoimmune, Oncology, etc.
- Comprehends federal, state, and local laws and regulations applicable to the practice of pharmacy.
- Proficiency with workflow concepts relating to the practice and operations of retail, specialty, or mail pharmacy.
- Shows full understanding of controlled substance rules and regulations as dictated by the Drug Enforcement Agency, as well as state and local laws and regulations.
- Detailed understanding of REMS programs relevant to specialty pharmaceutical products.
- Has sufficient knowledge, training, and expertise in pharmacotherapeutics to oversee the pharmacy patient management program.
- Possesses leadership skills and abilities:
- Time management and organizational skills;
- Professionalism
- Communication skills, both oral and written
- Ability to prioritize effectively
- Ability to delegate effectively
- Friendly and caring demeanor.
WORK CONDITIONS:
- Travel Requirements: This role requires frequent travel, estimated at approximately 25-35%. Travel will primarily include visits to designated pharmacy sites, including but not limited to the Phoebe Pharmacy location at 426 West 2nd Avenue, Albany, GA 31701.
- Work Schedule: Standard working hours are Monday through Friday, aligned with pharmacy operational hours.
- Work Environment: The position is based in a pharmacy setting
This position requires employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or sincerely held religious belief or practice.
EEO, Privacy, and Adaptability
Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
About Us
At Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we’ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients’ lives.
We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible.
But what sets us apart isn’t just the work we do, it’s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You’ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters.
Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you’re just getting started or ready to grow in new directions, we’ll meet you where you are, with support, flexibility, and opportunity that matches your ambition.
If you’re driven by purpose and ready to shape what’s next in healthcare, there’s a place for you at Omnicell.
