Patient Benefit Representative (Onsite)
Location: Cary NC
Pay Rate: $25.00 – $35.00/hour
Schedule: Monday – Friday, 9:00 AM – 6:00 PM
About the Role
We’re looking for a Patient Benefit Representative to join our team! In this role, you’ll support patients by providing telephonic counseling, nursing intervention, and reimbursement assistance. You’ll work closely with physicians, healthcare professionals, and a multidisciplinary team to ensure patients receive the guidance and support they need throughout their treatment journey.
This position blends compassionate patient interaction with strong organizational and healthcare benefits knowledge — ideal for someone who enjoys making a difference every day.
What You’ll Do
- Provide telephonic patient counseling and support related to treatment programs.
- Coordinate reimbursement and benefit verification services.
- Collaborate with physicians, nurses, and other healthcare professionals.
- Maintain accurate patient documentation and follow established procedures.
- Use web-based systems, phone, and occasional in-person communication to assist patients.
What We’re Looking For
- Experience in healthcare benefits, patient services, or medical reimbursement.
- Strong communication and problem-solving skills.
- Ability to work independently with moderate supervision.
- Knowledge of healthcare policies and procedures.
- Detail-oriented and empathetic approach to patient care.
Education & Experience
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous experience in a healthcare, medical billing, or patient support role strongly preferred.
