The Role:
As the Director, Implementation, you will lead a team of Implementation Managers to ensure that customer projects are delivered on time and on budget. You will also oversee multiple projects at one time and will serve as an escalation point for any issue that arise during the installation of the automated pharmacy systems. In addition, you will partner with internal and external stakeholders to ensure all parties are informed on project status and address any potential project scope changes. You will also be crucial for driving key strategic continuous improvement initiatives across the Customer Success organization.
What you’ll do:
- Hire, mentor, and develop a team of Implementation Managers to deliver successful customer outcomes.
- Plan, forecast, and schedule project staffing to ensure optimal resource allocation across multiple customer implementations.
- Collaborate closely with the Project Management Office (PMO) Team to align project plans with customer requirements, timelines, and budgets.
- Manage and strengthen relationships with third-party contractors to assist with on-time delivery of installations.
- Serve as the primary escalation point for implementation-related issues, driving swift resolution and customer satisfaction.
- Support customer onboarding by assisting with initial system training and operational handoff for new installations.
- Contribute to continuous improvement initiatives across implementation processes, tools, and best practices to enhance efficiency and quality.
Who you are:
- Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Construction Management, or a related field.
- 5+ years of experience leading and developing teams, with a proven ability to manage performance and drive results.
- 5+ years of experience delivering large-scale industrial or logistics projects within complex, technical, or automated environments.
- Demonstrated success managing project budgets up to $50M and schedules spanning 12–18 months, ensuring on-time, on-budget delivery.
- Highly organized, with strong planning and prioritization skills across multiple concurrent projects.
- Exceptional communicator, skilled at building relationships and collaborating effectively with customers, contractors, and cross-functional teams.
- Able to obtain required clearances and access to secure or government-controlled facilities.
- Willing and able to travel up to 50% of the time.
Even better if you have:
- 2+ years of experience in Pharmacy, Pharmacy Automation, or Pharmacy Operations, or in a related healthcare technology environment.
- Demonstrated success developing and mentoring leaders to build high-performing technical or project teams.
- Experience reading, interpreting, and modifying CAD drawings to support design and installation planning.
- Hands-on experience with automation or control systems, particularly in industrial or healthcare settings.
- Proficiency in data analysis, including creating and running SQL queries to support project insights or performance tracking.
- Project Management Professional (PMP) certification or equivalent project management training.
What are the perks?
- Generous time off policy that allows you to put your family first
- Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
- Competitive benefits, salary, and talent development opportunities
- Commitment to professional development and working for a company where your voice is heard
Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.
Compensation:
The estimated base annual salary range for this position is $127,779.37 to $172,877.97, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.
More about iA:
iA® (Innovation Associates®) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com.
Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.
Our Products:
- Software
- Modular Hardware
- Sophisticated Counting and Collation Devices
Our Core Values:
- Solutions Driven
- Customer Centric
- Championing Diversity
- Empowering Ownership
- Trust Daringly
To learn more about iA’s product, people and culture visit us at iarx.com OR check us out on LinkedIn, Facebook, and YouTube!
iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
