Overview
As an Application Support Analyst, you’ll play a key role in keeping our business-critical applications running smoothly and ensuring seamless day-to-day operations. You’ll manage essential workflows like file processing, issue resolution, and troubleshooting, while collaborating across teams to maintain system stability and deliver an exceptional user experience. This role is perfect for someone who enjoys solving problems, driving operational excellence, and making a direct impact on business performance.
Location
Fully remote anywhere within Continental US.
Who We Are
VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. With an innovative model of customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA or PBM solutions, VytlOne is leading the way in unlocking revenue, growth and better outcomes for mission-driven hospitals, health systems, health centers, and employer partners.
Why Choose a Career at VytlOne?
At VytlOne, purpose drives everything we do — and our people feel it. In fact, 92% of our team members report their work here is meaningful and important. With 9 in 10 recommending us as a great place to work, you’ll find more than just a job — you’ll find a supportive culture, inspiring mission, and opportunities to learn and grow. We are 1,600+ talented and passionate professionals, working with operations and employees in nearly every US state. We’re paving the way to better health outcomes with a new pharmacy experience. Our innovative spirit is at the heart of our new approach, and we invite you to be a part of it.
Responsibilities
- Monitor and maintain daily IT operations to ensure optimal performance.
- Respond to and resolve application user and internal business team requests related to internal applications and ETL processes.
- Troubleshoot application and software issues across servers, databases, and desktops.
- Collaborate with development team to identify and resolve technical issues.
- Document troubleshooting steps, resolutions, and application changes.
- Load and validate files into production systems, ensuring accuracy and completeness.
- Investigate and resolve file load errors, such as missing identifiers or failed executions.
- Create and maintain user guides, SOPs, and technical documentation.
- Recommend process improvements based on incident trends and user feedback.
- Participate in the design and delivery of training programs for end-users.
Qualifications
Education:
- Bachelor’s degree in Computer Information Systems, Computer Science, Business Management, or similar discipline from an accredited college or university preferred.
Experience:
- 1-3 years of directly-related experience.
Knowledge, Skills, and Abilities:
Strong interpersonal and communication skills and the ability to work effectively with a wide range of personnel.
Excellent written communication skills.
Competency in Microsoft Office Suite including Word, Excel, PowerPoint.
Experience in user testing of applications and IT automation of processes
Ability to work with a diverse group of individuals
Excellent planning, organizational, and time management skills.
SQL Server query writing and database usage.
Working knowledge of Atlassian products Confluence and Jira.
Basic knowledge of SDLC concepts.
WE OFFER
At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment.
- You’ll work with a mission-driven organization focused on improving healthcare outcomes
- Opportunity to make a measurable impact with your work while growing your career
- Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
- And more!
Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.
FOR MORE INFORMATION:
VytlOne WebsiteVytlOne LinkedIn
