About DrFirst
This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, significant revenue, and growth, and are backed by leading investors. Here you will get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by few companies.
Our applications and programs are focused on making prescriptions safer and more efficient, helping hospitals, physicians, pharmacies, and care providers save patients' lives. Your work will have a direct impact on over 220,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, and care about working with smart colleagues, we want to talk to you!
Position Overview
The Learning Operations Manager will serve as the backbone of DrFirst's learning ecosystem, ensuring seamless delivery, quality assurance, and continuous improvement of all learning initiatives. This role is critical to scaling our training programs while maintaining excellence in customer education and internal team development.
Who will love this job?
- A systematic thinker who thrives on creating efficient processes and maintaining high-quality standards
- A data-driven optimizer who gets excited about using metrics to drive continuous improvement
- A collaborative leader who enjoys working across teams to ensure smooth operations and exceptional outcomes
- A quality champion who takes pride in delivering consistent, professional learning experiences
What you will work on
Quality Assurance & Standards
- Develop and maintain quality standards for all learning content, delivery methods, and customer interactions
- Create and implement systematic review processes for training materials, documentation, and learning experiences
- Establish content governance frameworks to ensure accuracy, consistency, and brand alignment
- Conduct regular audits of learning programs and implement corrective actions as needed
Process Optimization & Workflow Management
- Design and optimize workflows for content creation, review, approval, and publication processes
- Establish efficient handoff procedures between content creators, reviewers, and delivery teams
- Implement project management methodologies to ensure timely delivery of learning initiatives
- Create and maintain standard operating procedures for all learning operations
Performance Monitoring & Analytics
- Develop KPIs and metrics to measure learning program effectiveness and operational efficiency
- Monitor and report on content performance, utilization rates, and customer satisfaction scores
- Analyze operational bottlenecks and implement solutions to improve productivity
- Create dashboards and regular reporting mechanisms for stakeholders
Resource Planning & Coordination
- Coordinate resource allocation across learning team members and projects
- Manage learning content calendars and delivery schedules
- Facilitate cross-functional collaboration between learning, product, support, and implementation teams
Learning Technology Operations
- Collaborate with IT and learning technologists to ensure optimal LMS performance and functionality
- Manage user access, permissions, and technical troubleshooting for learning platforms
- Coordinate system updates, integrations, and new feature implementations
- Ensure data integrity and security compliance across all learning systems
Continuous Improvement
- Gather feedback from internal teams and external customers to identify improvement opportunities
- Lead post-project reviews and lessons learned sessions
- Research and recommend new tools, processes, or methodologies to enhance operations
- Drive adoption of best practices across the learning organization
Who you are:
- You are detail-oriented with exceptional organizational and project management skills
- You have a continuous improvement mindset and experience with process optimization
- You are comfortable with data analysis and can translate insights into actionable recommendations
- You excel at cross-functional collaboration and can influence without direct authority
- You are adaptable and thrive in a fast-paced, evolving environment
Qualifications
- Bachelor's degree in Operations Management, Business Administration, Education, or related field
- Minimum of 5 years of experience in operations management, preferably in learning/training environments
- Experience with learning management systems (LMS) and learning technology platforms
- Strong project management skills with experience in process improvement methodologies (Lean, Six Sigma, Agile)
- Proficiency in data analysis tools and reporting platforms
- Experience with quality assurance frameworks and content governance
- Knowledge of adult learning principles and training best practices preferred
- Healthcare industry experience preferred but not required
- Excellent verbal and written communication skills
- Ability to work without sponsorship
Physical Requirements
- 10% Standing/moving throughout the office or virtual collaboration spaces
- Occasional travel for team meetings or training events (up to 15% annually)
This position offers flexibility for remote work. Candidates must have high-speed internet and a professional home office environment suitable for video conferences and collaborative work sessions.
#LI-SL1 #LI-Remote
Benefits
- Competitive compensation, with a base salary of $80,000 - $90,000 (Exact compensation may vary based on skills and experience)
- Eligible for a Discretionary Performance-based bonus
- Medical, dental, and vision insurance
- 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
- HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
- 100% company paid short and long-term disability, AD&D, and group life insurance
- Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
- Employee Assistance Program
- Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
- Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances
DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work https://drfirst.com/company/about-us/careers/.
Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity. Your security is important to us!
Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/.
