Customer Support Representative - Tier 1

ARxIUM • Full-time • Winnipeg, MB, CA • 4d ago

Are you ready to be apart of changing the game for pharmacy automation with next generation solutions? Come join us!Who We Are:ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.ARxIUM is proud to offer the successful candidate

Medical/Dental/Vision benefits or Health Spending Account
Company paid Life/ADD insurance
RRSP/DPSP
Educational assistance
Flexible work schedule
Generous paid time off
Employee referral program
Competitive salary

About The Role:A Customer Support Representative Tier 1 is responsible for providing technical phone and remote support to internal and external ARxIUM customers throughout the United States, Canada and abroad.This position is a hybrid role based in Winnipeg, MB.What You'll Be doing:

Providephone support to customers and Field Service Representatives in order to resolve software and hardware issues.
Performremote troubleshooting, data-mining, log file analysis, and software patch installations.
Supporta variety of interfaces and computer based robotic technologies, which automate medication dispensing and packaging in different pharmacy settings.
Provideeffective installation, preventive and corrective repair instructions for on-site repairs of customer equipment.
RepresentARxIUM to the customer and provides effective professional communication regarding customer problems.
Updates, reviews, and closes support tickets as required.
Dispatches support requests to Field Service Representatives or third-party subcontractor for onsite repairs when required.
Must be able to work varied hours (including weekend and holiday support) when assigned.
Must be able to accommodate some travel for on-site installations and training.
Performs related duties as assigned.

Who We're Looking For:

3+ years of customer service and phone support experiencein a related field.
Bilingual in English and French
Excellent computer skills (Windows OS; Microsoft Word, Excel)
Ability to describe/troubleshoot software issues and mechanical problems, as well as the interface workings between systems/devices using detailed workflow processes.
Ability to describe/troubleshoot software issues and mechanical problems, as well as the interface workings between systems/devices using detailed workflow processes.
Electro-mechanical knowledge.
Certification or Diploma in a technical field or equivalent experience is preferred
Experience with software, mechanics, robotics andrelational databases (T-SQL &SQL Server)is considered an asset.