Pharmacy Client Support
Are you ready to start a rewarding career with endless growth potential? Join our Customer Experience team as a Pharmacy Client Support team member and take your first step toward an exciting future with Leiters Health!
As a Pharmacy Client Support team member, you’ll play a vital role in supporting our rapidly growing business while gaining hands-on experience in customer service, order fulfillment, and problem-solving. You’ll be the key connection between our customers and our expanding operations—making a real impact from day one.
Career growth is at the heart of what we do. In just 90 days, you’ll have the opportunity to transition to a hybrid schedule, working part of the week remotely and part in-office. And that’s just the beginning! As you develop your skills, you’ll have a clear path to advancement:
- Level 2 & Level 3 Pharmacy Client Support – Work independently, manage workflows, and oversee customer segments.
- Account Representative or Inside Sales – After one year, step into a sales or account management role and take your career to the next level!
Your success is our priority! During your first month, you’ll receive in-depth classroom and hands-on training to ensure you’re set up for success. Plus, you’ll be paired with a peer mentor for guidance and support throughout your onboarding journey. Most new team members reach full mastery of their role within six months, opening doors to higher levels of responsibility and career progression.
If you’re eager to grow, thrive in a dynamic environment, and want to build a career—not just a job—Leiters Health is the place for you!
Why Join Leiters Health?
Are you passionate about making a real impact in the pharmaceutical industry? Do you thrive in a collaborative, innovative environment where your skills and ideas are valued? Look no further – Leiters Health is seeking talented individuals like you to join our dynamic team!
At Leiters Health, we're not just another pharmaceutical company – we're pioneers in the field, dedicated to delivering high-quality compounded sterile products and outsourced solutions to healthcare providers nationwide. Our commitment to excellence and patient safety is at the core of everything we do.
- Innovative Culture: Be part of a forward-thinking company that encourages creativity, welcomes fresh ideas, and fosters an environment of continuous improvement.
- Meaningful Work: Contribute to a purpose-driven organization dedicated to providing critical medications and healthcare solutions that positively impact patients' lives.
- Professional Development: Access ongoing training, mentorship, and growth opportunities to expand your skills and advance your career within a rapidly growing industry.
- Cutting-Edge Technology: Work with state-of-the-art facilities and advanced technologies, staying ahead of the curve in pharmaceutical manufacturing.
- Collaborative Environment: Join a team of passionate individuals who are dedicated to teamwork, support, and mutual success, fostering a culture of inclusivity and collaboration.
Who We're Looking For:
Successful candidates will demonstrate a positive attitude, strong work ethic, detail orientation with an emphasis on quality. Superior customer service skills are important as these roles represent Leiters Health and have a direct impact on customer retention and growth. A high level of integrity is crucial because we empower our team to make decisions and trust they will do the right thing.
Does this sound like you and are you excited about the opportunity? If yes, please join us and begin your career journey at Leiters Health!
General Description:
The Pharmacy Client Support reports to the Customer Experience Supervisor. This employee is responsible for providing positive customer experience for inbound/outbound telephone inquiries, internal department requests, email correspondence and online orders. The position requires an individual who works independently and in a team environment, attention to detail, and communication with other functional areas and sites.
Essential Functions:
- Monitor and process orders received via the web, e-mail, phone, or fax queues
- Manage various ordering queues to assure timely processing of orders, clear communication with customers and a high degree of accuracy
- Setup customer accounts and users for web ordering on order Leiters.com web platform
- Setup customer pricing for web ordering
- Compilation of data and preparation of subsequent reports, spreadsheets, word documents, as required
- Document conversations related to key influencers and buyers at facilities
- Communicate effectively to customers and internal stakeholders verbally and through e-mail
- Comprehending and implementing SOPs, forms, and quality control activities
- Discovery, analysis, and recommendation to rectify any discrepancies or problematic data issues
- Daily management of orders, invoices, and open items until closure and with accuracy
- Receive and respond accurately and professionally to customer inquiries and concerns via telephone or email
- Comprehend and implement SOPs, forms, and quality control activities
- Accurate data entry into selected customer interaction, prescription, and accounting software programs
Experience & Necessary Skills:
- Typing skills of 50+ words a minute highly desired.
- Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally
- Customer-friendly with excellent communication, telephone skills, writing skills and demonstrated good judgment
- Computer abilities include the ability to use Microsoft office software, order input and fulfillment software, and experience with spreadsheets and reporting
- Experience in a commercial pharmacy providing support functions preferred
- High school diploma or GED equivalency required; college level 2-year degree preferred
- Must pass English Competency Test
- Proficient written, verbal and oral English communication skills.
Benefits:
- 100% employer paid medical plan.
- Dental & Vision insurance options including FSA & HSA
- Employer Paid Life Insurance & Employee Assistance Program
- Short Term & Long-Term Disability Insurance
- Up to 4% 401K Matching (100% vested on day one!)
- Generous Paid Time Off Options – vacation, sick, paid leave and holidays!
- $5,250 Annual Tuition Reimbursement after 6 months
- $1,000 Referral Bonus Program with no limit
- Eligible for annual bonus program
Shift:
- Monday – Friday (7:00am – 4:00pm or 8:00am – 5:00pm)
- Hybrid schedule flexibility after 90 days
Timeline: We will be accepting applications on an ongoing basis until position is filled.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
*Please note that we do not work with third-party recruiters or agencies for this position. If you are a qualified candidate and wish to apply for this job, please do so directly through our official application process. We appreciate your understanding and cooperation in this matter.
