Wolters Kluwer

Director, Customer Service

Wolters Kluwer Kennesaw, GA
Wolters Kluwer

Director, Customer Service

Wolters Kluwer Kennesaw, GA
1 hour ago 33 applicants

See who Wolters Kluwer has hired for this role

Save
As a Director of Customer Service, you will provide strategic leadership and direction to senior managers and high-level professionals, driving exceptional performance and customer service outcomes. You will be responsible for setting the strategic direction, ensuring the alignment of customer service initiatives with business objectives, and fostering a culture of excellence. Your leadership will play a pivotal role in achieving operational efficiency, enhancing customer satisfaction, and driving the company's success.

Responsibilities:

  • Provide strategic leadership to senior managers and high-level professionals.
  • Set and oversee the strategic direction for customer service initiatives.
  • Ensure alignment of customer service goals with business objectives.
  • Drive performance and accountability across customer service departments.
  • Foster a culture of excellence and continuous improvement.
  • Oversee large-scale projects and initiatives within customer service.
  • Collaborate with executive leadership on strategic planning.
  • Lead change management efforts across customer service functions.
  • Monitor and analyze key performance metrics to inform strategy.
  • Represent the customer service function at executive meetings.


Skills:

  • Executive Leadership: Demonstrated ability in leading senior managers and departments.
  • Strategic Alignment: Skills in aligning customer service initiatives with broader business goals.
  • Operational Expertise: Deep understanding of operational efficiency and effectiveness.
  • Advanced Data Analysis: Proficiency in analyzing and interpreting complex data to guide strategy.
  • Strategic Planning: Skills in developing and executing long-term strategies.
  • Change Leadership: Ability to manage and lead significant organizational changes.
  • Customer Advocacy: Commitment to putting customers at the center of business decisions.
  • Executive Communication: Capable of effectively communicating with top-tier leadership and stakeholders.


  • Seniority level

    Director

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Information Services

Referrals increase your chances of interviewing at Wolters Kluwer by 2x

See who you know

Get notified about new Director of Customer Service jobs in Kennesaw, GA.

Sign in to create job alert

Similar jobs

People also viewed

Similar Searches

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More