About Byline Bank
Headquartered in Chicago, Byline Bank is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.6 billion in assets and operates 46 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top Small Business Administration lenders in the United States according to the national SBA ranking by the U.S. Small Business Administration by volume FY2023. Byline Bank is a member of FDIC and an Equal Housing Lender.
At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:
- U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest in 2024-2025
- Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management)
- Forbes America’s Best Small Employers 2023
By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.
Objective Of Position
The Treasury Management Support Specialist is responsible for providing client support and expertise to Byline’s Treasury Management clients. This role is responsible for managing daily service and support needs of clients, including but not limited to problem resolution, technical support, positive pay management, daily cash positioning. Support management of workflow, procedure documentation, and procedure management in a fast paced, high quality, multi-task environment.
Duties And Responsibilities
- Answers the Treasury Management Services Team Support line and After-Hours support Line.
- Primary Backup for After Hours TPPP Coverage 12pm-8pm upon notice
- Provides support on Treasury products, services, and systems for Treasury Management clients.
- Perform Limit increases, Maintains client records, and procedure reviews.
- Works directly with clients to support advanced product usage, problem research and resolution, access issues, technical support, and transaction needs.
- Manages daily operational tasks including routing of internal approvals when required, external client facing documentation preparation and routing for execution, and general tier 1-2 level support.
- Manages Fraud Protection services requests including initial engagement, document preparations, document execution, and implementation training.
- Manages positive pay review, exceptions management (including internal research and support and direction of client research and actions), and exception decisions to prevent client and /or bank financial loss.
- Manages daily high-quality telephone and e-mail communications with clients and operational areas of bank.
- Cross Train on departmental functions within Treasury Management for general Level 2 support
- All other duties assigned by Manager
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications
- High School Diploma or equivalent required. Associate’s degree, preferred.
- 3+ years of customer service and support in a financial environment.
- 1+ supporting and implementing treasury products and services preferred.
- Excellent verbal and written communication skills
- Ability to operate at a high level of quality in a fast-paced environment with a high degree of quality and accuracy.
- Ability to multitask and meet deadlines using excellent time management skills with ease and professionalism.
- Effective problem-solving and project management skills without assistance.
- Excellent communication and presentation skills.
- Professional w/excellent interpersonal and organizational skills.
- Demonstrated team leadership skills.
- Proficiency in MS Office Suite.
- Ability to travel to headquarters for In-person meeting.
Physical Demands/Work Environment
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.
At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.
Compensation & Benefits
Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
The hourly rate for this position is between $25.00-$31.00.
In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.
Additional Information
Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.
Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.
If applying within the US, this role is not eligible for visa sponsorship now or in the future.
Note To Recruitment Agencies And Third-Party Recruiters
Byline Bank kindly requests that third-party recruiters, staffing agencies, and recruitment firms refrain from submitting resumes or candidate profiles without a prior agreement in place. Any unsolicited submissions will be considered property of Byline Bank, and no fees will be paid for placements resulting from such submissions. We appreciate your understanding and cooperation.
