AI Business Analyst

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of $40 billion+ and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

Responsibilities:

• Develop and implement AI-optimized content strategies aligned with business objectives and user needs.
• Review feedback from AI tools to identify improvement opportunities, report on feedback themes, and propose content solutions.
• Build and test content storage systems, enabling AI tools to utilize information from various documents, and design corresponding security models.
• Develop and maintain a "Quick Answers" data source and security model to support AI tools in responding to queries not covered in the knowledge base.
• Collaborate with the team to create and implement new content for current and future AI solutions.
  
  

Minimum Requirements/Qualifications:

Education:

• Bachelor’s degree or an equivalent combination of education and relevant Web Content experience required
  
  

Experience:

• 5 Years of experience in digital content creation, preferably in HR.
• Understanding of LLM models and RAG
• Experience with the ServiceNow platform preferred
• SharePoint and Workday experience are a plus
  
  

Knowledge, skills & abilities:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Strong written and verbal communication skills
• Self-starter with ability to work productively in both individual and team settings
• Ability to collaborate and work effectively in large, complex organizational structures with rapidly changing requirements and shifting priorities
  
  

At Thermo Fisher Scientific, each one of our 120,000+ extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.