Who We Are
At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com. .
What You Get To Do
The Director of Field Implementation is responsible for strategic governance, coordination, and performance oversight of project execution activities related to installation and Control Systems Commissioning across KNAPP’s field operations. This role ensures alignment with project quality, timelines, and cost expectations through process governance and indirect leadership. Operating within a matrixed environment, this role influences multiple project stakeholders to ensure successful implementation outcomes.
Essential Tasks and Responsibilities:
- Strategic Leadership & Governance
- Provide strategic guidance to project stakeholders and Field Implementation teams to ensure successful implementation outcomes
- Foster a culture of collaboration and continuous improvement
- Serve as a key partner of Field Implementation in delivering departmental and organizational goals through oversight and governance
- Resource Coordination & Capacity Planning
- Partner with HR and relevant managers to support staffing strategies for project-based and contract resources
- Implement strategies for optimal use of project based and contract resources
- Support development of new installation contractors and field implementation personnel
- Project Oversight & Risk Mitigation
- Establish governance standards to proactively identify project risks and implement mitigation strategies; oversee escalation management and issue resolution
- Ensure adherence to project timelines, budgets, safety and quality standards through effective steering and alignment
- Project Quality Governance
- Establish and enforce quality control processes and standards
- Monitor project quality metrics and address any issues promptly
- Continuously evaluate and improve processes to enhance project quality
- Budget & Performance Analytics
- Oversee field implementation cost center, ensuring fiscal responsibility and strategic cost management
- Identify cost-saving opportunities and implement cost-effective strategies
- Develop and track key performance indicators (KPIs) to monitor the departments’ success
What You Have
- 10 years work experience within the Field Implementation arena, Bachelor’s degree in a Technical and/or Business field preferred
- Intermediate to advanced knowledge of industry standards, regulations, and industry best practices
- Demonstrated experience in successful realization of multi-million dollar projects
- Advanced organizational, collaboration, written and verbal communication, and problem-solving abilities and skills
- Intermediate financial acumen and budget management experience
- Advanced experience in managing and governing multifunctional and global teams
- Intermediate to advanced knowledge of warehouse logistics processes
- Intermediate to advanced knowledge of project management and project execution
- Advanced experience interpreting and negotiating complex contracts with customers
- Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm and focused manner
- Intermediate to advanced knowledge of computer systems and Windows operating system
Working Conditions and Environment:
- Authorized to work in the U.S.
- Passport or ability to obtain passport
- Professional office etiquette is required at all times
- Travel is required, up to 30%
- Physical requirements may include: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 50 pounds
What You Will Get
- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
