Service Coordinator Avery Weigh-Tronix - Saint-Laurent, QC $50,000-$55,000 a year Contents: Do you have an entrepreneurial spirit and a talent for business development? Are you looking for an employer who lets you treat the business like your own? We're currently looking for a dynamic Service Coordinator for our Montreal branch. In addition to being the centerpiece of the Service Operations team, this position requires strong interpersonal and problem-solving skills, an ability to adapt quickly to changing customer needs, and a strong motivation to help the team achieve its operational and sales objectives. We're looking for someone who will help us build a high-performance team and create a warm, inclusive atmosphere. If you are passionate about customer service and planning, while balancing your professional and private life, apply now! Operational responsibilities:
• Create, assign and coordinate work schedules for service technicians.
• Establish assignment priorities and allocate staff accordingly.
• Create, distribute, debrief, close and invoice work orders (full cycle).
• Assist the local branch manager in creating and submitting quotations and work proposals.
• Follow up on existing customer proposals to help the branch meet its monthly targets.
• Enter scale system and data sheet information into the new service management software (Salesforce/ServiceMax).
• Maintain and organize files and databases.
• Provide superior service to customers by telephone and electronic correspondence.
• Follow up with customers to assess satisfaction and understand opportunities for improvement.
• Shipping and receiving spare parts. Skills & Experience:
• Previous experience with Salesforce or ServiceMax is an asset.
• Outgoing personality with excellent customer service skills.
• Bilingual (required)
• A minimum of two (2) years of customer service or a strong desire to learn is required.
• You are self-motivated, have excellent multi-tasking skills and enjoy solving problems.
• Strong communication skills, both oral and written.
• Strong interpersonal skills and excellent team spirit.
• Curious and interested in priority management and work-life balance.
• Ability to process transactions with precision and attention to detail, without sacrificing volume.
• Strong IT skills, including Microsoft Office, Office 360, Microsoft Teams preferred.
• Professional diploma in administration or equivalent studies.
We offer a competitive salary and benefits package that includes a base salary plus a management incentive commission program, as well as a fully funded pension plan. This job description in no way indicates or implies that these are the only duties to be performed by this employee. Employees will be required to follow any other instructions and perform any other duties as requested by their supervisor. This organization reserves the right to revise or modify job duties and responsibilities as necessary. This job description does not constitute a written or implied contract of employment. Avery Weigh-Tronix is committed to providing an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process. We value, respect and build on the differences and skills of all employees from diverse backgrounds. Avery Weigh-Tronix promotes diversity in the workplace and is committed to ensuring that its recruitment and other employment activities are fair and equitable. As such, we encourage applications from Aboriginals, women, people with disabilities and members of visible minorities. Job type : Full time, Permanent Salary: $50,000.00 to $55,000.00 per year Advantages :
• Dental Insurance
• Disability insurance
• Supplementary Health Insurance
• Life insurance
• Vision Insurance
• Paid vacations
• Employee Assistance Program
• Group RRSP
• Pension plan
• On-site parking Working hours :
• 8 Hours
• Monday to Friday (0730h-1600h)
• Day shift Experience:
• Salesforce: 1 year (Desirable)
