ACHC is currently recruiting an energetic Customer Care Coordinator with a positive and collaborative demeanor to join our Inside Sales team. This person will provide support to all aspects and phases of the established ACHC pre-Accreditation and Sales processes.
Responsibilities:
- Provide backup when needed to all aspects/phases of applicable ACHC Sales process.
- Follow up on submitted online applications to provide customer details of the next steps.
- Follow up on incomplete (not validated) AMS applications.
- Assist in application validation when needed.
- Process initial and returned contracts and business associate agreements.
- Follow up on contracts and Business Associate Agreements.
- Maintain Customer Central site leads for duplications.
- Check our database for duplicates.
- Manage and maintain customer care work instructions.
- Take meeting minutes, as needed.
- Read and understand all policies related to the sales process and the functions that take place in the department.
- Review and recommend changes to department SOPs and associated control documents to maintain the integrity of departmental processes.
- Revise SOPs and controlled documents, as assigned.
Education and Training:
- Minimum two-year Associate’s Degree with at least 1 year of relevant work experience in a business setting, or a high school education with a minimum of 2 years of relevant work experience in a business setting.
Experience:
- Must be able to work both independently and in a team environment, in order to prioritize and accomplish assigned job duties and projects.
- Effective communication skills are a must, with customer service experience of some kind strongly preferred.
- Detail-oriented with strong organizational skills.
- Proficient in Microsoft Office applications with familiarity in the use of databases.
This position is office-based in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + quarterly bonus. In order to be considered, please send your resume along with your desired compensation.
At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.
