West Pharmaceutical Services

Manager, Operations PMO

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Description

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Please live within 50 miles of our Tempe, AZ location

Job Summary

Accountable for running the improvement, change and transformation activities generated by or impacting the Value Stream. Provides leadership coordination and oversight of activities across all departments/functions that support the Value Stream change goals and KPI’s. Ensures effective collaboration and performance of the Value Stream Management Team in support of the Change agenda while also protecting Operational delivery requirements. Reports directly to the Operations Manager. Coordinates and directs Change-dedicated resources as required.

Essential Duties And Responsibilities

  • Assist in the development and organisation of plans for changes within the Value Stream. Identify opportunities for improvement and change within the Value Stream.
  • Collaborate with cross-functional teams and key stakeholder to gather information on how changes will impact the work of the Value Stream and coordinate, schedule and organize these changes.
  • Ensure operational readiness for the successful transition of programs from other functions to the Value Stream as agreed.
  • Create comprehensive plans for change ensuring change readiness for implementation in the Value Stream, specifying the timing and estimated costs where applicable and support the assessment of the impact of proposed changes..
  • Verify that the changes are safe and will not compromise operational safety. Quality and other regulator standards.
  • Help design and or deliver communication plans to keep all Value Stream staff and other stakeholders informed about upcoming changes and how they will affect the run/work schedule.
  • Support the Value Stream team in acquiring the knowledge and skills needed to adapt to changes effectively.
  • Conduct implementation risk assessments for each change initiative and develop risk mitigation strategies with the VSLT to minimize disruption to production and quality. Keep track of how well changes are working and make adjustment plans accordingly.
  • Ensure change performance measures/KPI’s align to site reporting requirements
  • With the Operations Director and other Value Stream Leaders represent the change and transformation plans, strategies and needs of the Value Stream to other internal and external stakeholders, building the coalition of supporters and advocates to ensure the Value Stream’s success.

Additional Responsibilities

Education

  • Bachelor's Degree In project management, engineering, science, or business. required and
  • Master's Degree preferred

Work Experience

  • Minimum 8 years Project Management or Operations Management in process-based manufacturing required and
  • Proven general leadership and production management experience which includes operational planning and analysis required and
  • Experience working with ISO9000, FDA and cGMP required

Preferred Knowledge, Skills And Abilities

  • Change Management Skills: Possesses the ability to assist in developing and organizing detailed plans for changes within the Value Stream.
  • Cross-Functional Collaboration: Skilled in working closely with cross-functional teams and key stakeholders and organize changes that impact the Value Stream.
  • Operational Readiness Expertise: Capable of ensuring that the Value Stream is fully prepared for the seamless transition of programs from other functions, with a focus on maintaining operational efficiency.
  • Comprehensive Planning Abilities: Proficient project/programme management capabilities
  • Safety and Compliance Awareness: Demonstrates a strong understanding of safety and quality standards,
  • Effective Communication Skills: Able to design and deliver clear communication plans
  • Risk Assessment and Mitigation Skills: Experienced in conducting thorough risk assessments for change initiatives
  • Performance Monitoring Competence: Proficient in monitoring the effectiveness of changes, with the ability to adjust plans as needed

License and Certifications

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Medium-Exerting up to 50lb/22kg of force occasionally and/or up to 20lbs/9kg of force frequently, and/or up to 10lbs/4kgs of force constantly to move objects.

Additional Requirements

  • While performing the duties of this job, the employee is regularly required to, sit, stand, walk, talk, hear, see and use hands and finger to operate office equipment (ie phones, computers, copies, etc.).
  • Sitting and/or standing for extended periods may occur as well as getting to and from offices and building sites.
  • The employee is occasionally exposed to wet and/or humid conditions and fumes or airborne particles.
  • The employee occasionally works near moving mechanical parts and or equipment.
  • The noise level in the office work environment is usually quiet. The noise level in the manufacturing work environment is moderate to loud. Hearing protection is required at all times in the manufacturing work environment.
  • Job requires mental skill or ability such as communication, decision making (sometimes quick), interpreting data, reading or writing, organization, problem solving, understand direction, supervise and speak publicly, etc.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening. 

  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Project Management and Information Technology
  • Industries

    Medical Equipment Manufacturing, Packaging and Containers Manufacturing, and Pharmaceutical Manufacturing

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