Description
Who We Are:
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
In this combined role, the Project and Process Improvement Manager, will be responsible for managing projects for the Integrated Systems Operations and Supply Chain team, and also driving and/or supporting new process implementations and process improvement initiatives. The position requires advanced data analysis and reporting skills, very good interpersonal skills, and flexibility to assist the team with other ad-hoc tasks as needed.
Essential Duties And Responsibilities
Project Management:
- Lead and oversee multiple projects, ensuring delivery on time, within scope, and budget.
- Develop comprehensive project plans, including timeframes, milestones, resources, and budgets.
- Coordinate project resources.
- Manage project risks and develop mitigation strategies.
- Facilitate communication between team members, stakeholders, and management.
Process Implementation And Improvement
- Design new processes for Operations and Supply Chain as per business requirements.
- Analyze and evaluate current processes, identifying areas for improvement and streamlining.
- Implement best practices to enhance efficiency, productivity, and overall quality.
- Collaborate with cross-functional teams to drive change management initiatives.
- Create and maintain process documentation
Data Analysis & Reporting
- Utilize advanced Excel functions and tools to analyze data and generate insightful reports.
- Design and develop dashboards using SAP BI and Microsoft Power BI to facilitate informed decision-making.
- Monitor key performance indicators (KPIs) and provide regular reporting to management.
- Ensure data integrity and consistency across all reporting platforms.
Additional Responsibilities
- Flexibility to perform other duties to support operating unit deadlines and goals
- Maintain the ability to work well with others in a variety of situations
- Able to multi-task, work under time constraints, problem solve, and prioritize
- Able to maintain confidentiality and resolve conflicts
- Learn and apply new information or new skills
- Work under deadlines with constant interruptions
Education
- Bachelor’s degree in Operations Management, Supply Chain, Business Administration, or proven related work experience in these areas.
Work Experience
- Minimum of eight (8) years of proven experience in project management.
- Minimum of five (5) year of experience in process implementation and optimization (consultant or functional lead role)
Preferred Knowledge, Skills And Abilities
- Excellent communication, and interpersonal skills.
- Strong Project Management skills and proficiency with MS Project.
- Six Sigma methodologies knowledge (e.g. Green Belt or above certification preferred)
- Proficiency in Excel, including advanced formulas, pivot tables, and macros.
- Experience with SAP BI and Microsoft Power BI (or other similar reporting tool) for reporting and data visualization.
- Strong problem-solving abilities and strategic thinking.
- Ability to work independently and as part of a team in a fast-paced environment.
License and Certifications
- PMP (Preferred)
- Six Sigma (Preferred)
Additional Requirements
- Be able to work on site from Exton, Pennsylvania, minimum 3 days a week - full week preferred.
- Highly organized and detail oriented
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Travel Requirements
10%: Up to 26 business days per year
Physical Requirements
Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.
