The Client Care Specialist will assist and promote Eagle services to both current and potential new clients while providing customer service support.
What You Will Do
Provide customer service by communicating services, events, new products and programs, making outbound calls, assisting with troubleshooting customer’s requests, and providing resolutions
Proactive customer communication and follow up on testing, test results, and samples
Support customer requests, i.e. sample tracking, web support, quote coordination, etc.
Educating customer and helping them understand issues related to testing, quality, regulations, and compliance
Identify and follow up on new customer requests
Establish relationships with specific accounts and foster key relationships
Develop and maintain relationships with clients and their teams, i.e. technicians, pharmacists, managers, owners, etc.
Comply with Company policies, CGMPs, ISO 17025, and all applicable SOPs
Develop and demonstrate advanced level of knowledge of Eagle’s product and services
Assist with special projects as assigned
Who You Are
Bachelor of Science Degree (Chemistry/Microbiology preferred) or two years of business experiences
Two years of related sales, marketing, or customer service experience
Prior experience in a service environment using a Customer Relationship Management (CRM) system
Excellent verbal and written communication skills, along with the ability to effectively communicate a resolution
Excellent problem solving, organizational, interpersonal, and math skills
Must be detail oriented and a self-starter
Experience using sales techniques, i.e. up selling and cross selling
Ability to work independently in a deadline-oriented environment
Excellent comprehension and multi-tasking skills
Advanced level computer skills in Microsoft Word, Excel, Outlook, Internet, a contact management system and/or a customer relationship management system
CPhT, a plus
Who We Are
Serving customers since 2004, Eagle offers the highest quality in preparation testing for sterility, bacterial endotoxins, microbial detection, beyond-use dating (BUD) determination and active ingredient potency. State-of-the-art equipment, combined with the experience and knowledge of our team, makes Eagle the best choice for all testing needs. The Eagle team is committed not only to performing the best quality control testing, but also working relentlessly with our customers on solutions if tests receive unexpected results. Learn more at www.eagleanalytical.com.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Pharmaceutical Manufacturing
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