Account Manager

About Agadia

We specialize in healthcare management technology and offer our clients a suite of utilization management software solutions. Our mission is dedicated to improving the quality of care and expediting the delivery of healthcare services by advancing and automating utilization management processes. We are based in Parsippany, NJ, with clients across the United States. As we grow, we seek a detail-oriented, self-motivated, independent Account Manager to manage multiple client accounts.

Role Overview

The Agadia Systems’ Account Manager is the primary client contact for daily relationship management, upsell, change requests, new projects, contract management, communication, and client satisfaction. The Account Manager can articulate solution positioning to both business and technical users. The Account Manager is the subject matter expert regarding the product suite, solutions, and how customers use it. This person works closely with our technology team, ensuring seamless execution and customer satisfaction.

Responsibilities

• Ongoing client communication to maintain and grow existing relationships including annual client reviews
• Analyze client data and identify opportunities/define areas of opportunity for our customers.
• Identify client requirements and develop solutions in conjunction with the Technology team.
• Develop and deliver Professional Services statements of work to clients for review and approval.
• Promote and conduct training webinars and support client training.
• Act as client technical advocate and project manager within the Agadia organization; work collaboratively with all Agadia functional groups.
• Be part of client implementations, ensuring they get completed successfully during the given time frame.
• Be an advocate of all the products Agadia has to offer
• Support Release activities, including but not limited to preparing reports, testing, supporting postproduction verification, communicating before and after the release, and follow-through.
• Other duties as assigned.

Desired Skills

• Substantial pharmacy benefits and managed care knowledge
• Familiarity with utilization management processes, preferably prior authorization within all lines of business.
• Problem-solving and business analysis skills with strong attention to detail
• Ability to explain information clearly and simply
• Strong execution skills
• Highly organized and flexible
• Negotiation skills
• Possess drive, initiative, and motivation
• PC literate

Qualifications

• Undergraduate Degree or equivalent experience
• Management or Business Degree Preferred,
• Certified Pharmacy Technician or Nursing degree with pharmacy experience preferred
• Call center or direct patient interaction experience
• Experience in Clinical programs/services: MTM, Transitional Care, Medication Synchronization, Drug Management Program, Medication Reconciliation, and/or Specialty Pharmacy
• Knowledge and understanding of CMS/Regulatory/Compliance
• Minimum of 2 years relevant experience in pharmacy operations or managed care industry
• Account management experience preferred
• Able to travel to customer sites: minimal (0-2 times per year)

Key Competencies

Communicates effectively– Attentively listens to others, provides timely and helpful information, and is effective in a range of professional settings. Gives and receives feedback in a productive, professional manner. Demonstrates excellent oral and written communication skills.

Manages Ambiguity -Operating effectively, even when things are not certain, or the way forward is not clear. It is flexible in approach and is able to adapt its approach to meet changing business needs.

Manages complexity -Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Has strong organizational skills and can manage multiple activities at once. It pays high attention to detail.

Ensures Accountability -Follows through on commitments and makes sure others do the same. Able to work independently as part of a small team.